General Conditions of Sale
TERMS OF SALES
Typical sales to B to C customers
General conditions of sale intended for individuals.
ARTICLE 1: OBJECT
The SASU single-member simplified joint stock company BED REPUBLIC , registered in the Paris Trade and Companies Register under number 83853307300014 (intra-community VAT: FR67838533073), with capital of €4,000 and whose head office is located at 8 bis Rue Abel 75012 PARIS, carries out a retail trade in textile and furniture items via direct sales and/or via its merchant websites www.bedrepublic.eu , www.sommeil-et-tradition.fr , www.h-republic.eu and www.leonis-literie.com , known as “the SITES or the SITE – the SITE(s)”, hereinafter referred to as “ BED REPUBLIC ”.
BED REPUBLIC can be contacted at +33 (0)7 56 92 00 36 and by email at help@bedrepublic.fr .
These general conditions (hereinafter “ CGV ”) apply to the following Sites: www.bedrepublic.eu , www.sommeil-et-tradition.fr , www.h-republic.eu and www.leonis-literie.com ( hereinafter “ Site(s) ”).
In accordance with articles L. 223-1 et seq. of the Consumer Code, if you no longer wish to be contacted by telephone on the number communicated to BED REPUBLIC, you can register this telephone number at any time on the opposition list. telephone canvassing via the Internet on the site www.bloctel.gouv.fr .
Article 1.1: Application of the General Conditions of Sale
The General Terms and Conditions aim to define the conditions applicable to any purchase made through B TO C sales, known as direct sales to individuals (non-business and B to B) via direct sales or via sales on the e-commerce merchant websites of the company BED REPUBLIC SASU, or/and via the company's websites, as well as the contractual relations between BED REPUBLIC and any adult person (over 18 years of age) with full legal capacity acting for their personal, non-commercial needs, hereinafter referred to as " the CUSTOMER(s) ” with a view to placing an order (hereinafter the “Order(s) ”) via the Site(s).
The CUSTOMER and BD REPUBLIC are collectively referred to as “ Parties ” and individually as “ Party ”.
These conditions apply to the exclusion of all other conditions, and in particular by means of other distribution and marketing channels.
For sales to professionals, specific T&Cs are also available. Refer to the B to B sales T&Cs for this.
These General Terms and Conditions are accessible at any time on the respective websites of the company BED REPUBLIC and will prevail, where applicable, over any other version or any other contradictory document.
These General Terms and Conditions are governed, interpreted and applied in accordance with French law.
Article 1.2: Final acceptance of the General Terms and Conditions
The CUSTOMER acknowledges having read these General Terms and Conditions carefully.
Before placing your order, the CUSTOMER declares having read these General Terms and Conditions in full and expressly accepts them by having checked a non-pre-checked box at the time of the Order.
Thus, any Order by the CUSTOMER implies acceptance of all of the General Terms and Conditions which will subsequently be communicated by email in PDF format.
By registering on the Site, the CUSTOMER confirms having read the General Conditions and accept them, making him contractually bound by the terms of these General Conditions.
Validation of the Order by the CUSTOMER constitutes express, irrevocable and unreserved acceptance by the CUSTOMER of the terms of these General Terms and Conditions which will prevail over any other general or specific conditions not expressly approved by BED REPUBLIC.
Article 1.3 Modification of the General Conditions of Sale
BED REPUBLIC reserves the right to modify its T&Cs at any time. The applicable General Terms and Conditions are those in force on the date of the Order by the CUSTOMER.
In the event of modification of the T&Cs, the applicable version of the T&Cs is the one appearing online on the Site at the time of the Order.
It is therefore specified that any modification of the General Conditions of Sale which is made by BED REPUBLIC will not apply to any Order placed previously, unless expressly agreed by the CUSTOMER at the origin of a given Order.
Article 1.4. Partial nullity/divisibility
If one or more stipulations of the General Conditions of Sale are deemed invalid, void or inapplicable for any reason whatsoever, or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations of the contract will retain their full force and scope.
This so-called “condition” will be deleted and will not affect the validity and enforceability of any remaining condition. NOTHING IN THESE TERMS WILL AFFECT ANY NON-WAIVERABLE STATUTORY RIGHTS THAT APPLY TO YOU.
Article 1.5. Non-waiver
The fact that one of the Parties to the General Conditions of Sale has not required the application of any clause, whether permanently or temporarily, cannot under any circumstances be considered as a waiver of the rights of this party arising from said clause.
The inability to partially or totally exercise any of the rights, or waiver of any violation of these T&Cs, will not prevent BED REPUBLIC from subsequently exercising this right and will not constitute or indicate a waiver of any subsequent violation. .
The rights and remedies of BED REPUBLIC under these T&Cs and any other applicable agreement between the Parties will be cumulative, and the exercise of such right or remedy will not limit the right of BED REPUBLIC to exercise any other right or appeal.
ARTICLE 2: LEGAL MAJORITY
By validating the General Terms and Conditions when placing the Order, the CUSTOMER declares having the legal capacity in France to enter into a contract, i.e. being of legal age and not being under guardianship or curatorship.
ARTICLE 3: PRE-CONTRACTUAL INFORMATION
Article 3.1: Prerequisites
The CUSTOMER acknowledges having been informed, prior to the immediate purchase or the placing of his order and the conclusion of the contract, in a clear and understandable manner, of these General Conditions of Sale, known as General Conditions of Sale, and of all the information listed in the Article L.221-5 of the Consumer Code and in particular the following information relating to the products or services sold on the Sites (hereinafter “ Products ” or “ Services ”):
- The essential characteristics of the Product;
- The price of the Services and related costs (delivery, for example);
- In the absence of immediate execution of the Order, the date or deadline by which BED REPUBLIC undertakes to provide the Services ordered;
- Additional notices or information of whatever nature, communicated before any final conclusion of the contract.
ARTICLE 4: PRODUCTS
Article 4.1: Conditions of offers
The entire range of Products and prices are defined by the company BED REPUBLIC.
The manufacturers and suppliers of BED REPUBLIC may be required to modify the technical composition of the Product references without notice.
BED REPUBLIC may then, at any time, update, improve the files produced or withdraw its Products from sale.
All products offered by BED REPUBLIC comply with the legislation and standards applicable in the countries where the offer is marketed.
The CUSTOMER is invited to read the instructions for use or any other information attached to the Product or carried on the Product or its packaging, in particular information related to any precautions for use, guarantees, conditions and restrictions of use. use, maintenance.
The Products in the catalog are accompanied by technical descriptions as well as photographs which reproduce them as faithfully as possible, within the technical limits and in compliance with the best market standards. This information may be present in paper form or by internet link to this information, which can be consulted at any time.
The perfect representation of the Products on the Site cannot be guaranteed, in particular due to differences in color rendering or materials on the internet browsing software and/or viewing media used.
Slight color differences and other variations in the Products may be detected as a result of the use of different technologies in the presentation of images, the display thereof or for other technical reasons. BED REPUBLIC cannot guarantee the display of the Products on the CLIENT's media.
BED REPUBLIC undertakes to describe its products as precisely as possible and to give the highest fidelity to all the elements present on the Site, in its descriptions and on the different sections of the Site.
If errors or omissions are noted concerning these presentations or the description of the Products, the CUSTOMER may inform BED REPUBLIC who will make the correction if necessary.
Article 4.2: Order validation process
It is up to the CUSTOMER to select the Products he wishes to order on the Site, according to the following conditions:
- The CUSTOMER places his Order from the online catalog. The conclusion of the Order takes place in 4 successive stages: summary of the product ordered, identification of the CUSTOMER, payment and final validation.
The information provided by the CLIENT engages his sole responsibility.
In the event of an entry error, the CUSTOMER will be solely responsible for the impossibility of delivering the Products ordered.
Automatic recording systems are considered as proof of the nature of the content and the date of the order, the latter will be validated by a confirmation email to the CUSTOMER at the address which was entered by the CUSTOMER.
The sale will only be considered final after the Order confirmation email has been sent to the CUSTOMER and payment has been duly accepted, confirmed and received in the bank account of the company BED REPUBLIC.
The CUSTOMER has the possibility of checking the details of his Order, its total price and correcting any errors before confirming his acceptance.
This validation implies acceptance of all of the General Terms and Conditions and constitutes proof of the sales contract. It is therefore up to the CUSTOMER to verify the accuracy of the order and to notify any error.
Any order placed on the BED REPUBLIC Sites constitutes the formation of a sales contract between the CUSTOMER and BED REPUBLIC.
BED REPUBLIC may possibly, and after analysis, suspend an order from a CUSTOMER with whom there is a dispute over a previous Order, subject to having informed them in advance so that they can make their arguments known.
Orders are processed by our services from Monday to Friday, excluding public holidays and periods defined by management. Delivery times are applicable on the date the Purchase Order is recorded by our services.
Article 4.3: Availability of Products
BED REPUBLIC offers are valid subject to availability of the Products. In this context, information on the availability of the Products will be provided to the CUSTOMER directly on their product sheet.
In the event of unavailability of Products during the processing of your Order by BED REPUBLIC, we will notify the CUSTOMER by email or telephone, in order to offer:
- Or the new availability time of the Product.
- Or a possible replacement for an equivalent Product, of the same category and of the same quality at a minimum.
- Either the same Product in another color or another material.
- Either to cancel the sale and reimburse you the price paid for the unavailable product.
No additional costs or compensation greater than the total amount paid for the Order may be requested in the event of unavailability of the Product.
ARTICLE 5: PRICE
Article 5.1: Applications
The prices charged are those applied at the time of the Order within the limits of the Products and/or stocks available. The prices appearing on one of the BED REPUBLIC Sites are exclusively expressed in the local currency of the country concerned, exclude shipping costs and all taxes included (TTC), excluding customs taxes applicable depending on the delivery zone/country. and/or any other type of mandatory tax arising from the Order process.
Any change in VAT will be automatically reflected in the price of the Products.
Prices may be changed at any time without notice.
It is also appropriate to add the possible cost of transport, calculated automatically depending on the nature of the Products ordered and the mode of transport selected. The delivery costs displayed beforehand in your basket correspond to the delivery costs automatically calculated according to the default carrier for your selected Products and are likely to vary.
In the event of free shipping costs, no costs will be requested from the CUSTOMER, in accordance with the criteria given for the allocation of free shipping costs.
In the case of cross-border deliveries (purchase outside the European Community), the CUSTOMER must pay taxes and/or fees (e.g. customs duties) which are required by the customs authorities or legally competent prosecutors in your specific case; as well as the organization of the transport of said deliveries.
BED REPUBLIC will not be able to cover any customs surcharges requested by the country upon delivery to the CUSTOMER.
Article 5.2: VAT – countries concerned by the sale/shipping – exceptions for shipping costs
The prices indicated on the Site are indicated in euros and/or in the currency of the country of delivery (if other than euros), including VAT (All Taxes Included) and including or not, according to indication in the order validation basket , shipping and logistics costs for:
- France
- Belgium
- Luxembourg
- The Netherlands,
- Italy,
- Spain,
- Germany,
- Portugal,
- Austria,
- Poland
- The Czech Republic.
- Additional shipping costs will be applied for the following countries:
- Switzerland
Additional shipping costs may be applied for specific delivery areas, peninsular and giving rise to additional transport invoices, dealing with access difficulties known and recognized by carriers (peninsular islands of certain countries, specific areas, etc.) .
Attached is the list of areas considered specific, countries where delivery is accepted:
- France - DOM
- France - Corsica
- France - Specific islands (Aix, Oléron, etc.)
- France: specific postal codes.
- Spain – Balearic Islands
- Spain - Canary Islands
- Spain - Ceuta/Melilla
- Portugal – Madeira Islands
- Portugal – Azores Islands
- Italy – Sicily Islands
- Italy – Sardinia Islands
- Germany – specific postal codes
- Netherlands – specific postal codes.
- Swiss
The precise list of postal codes by country can be consulted at the end of the T&Cs in the appendix.
These specific destinations and postal codes are applicable to an additional logistics cost for delivery to the final CUSTOMER (except promotional acts or mentioned in the validation basket at the end of the Order).
Article 5.3: cases outside the EU – Switzerland (as of 2024)
For Switzerland, the price includes Swiss VAT, logistics costs may be applied and customs fees paid by the CUSTOMER upon receipt of the product may apply (if applicable excluding new application on 01/01/2024 of exemption customs duties). If the VAT rate in force were to be modified, the prices of the Products could be modified accordingly, without the CUSTOMER being informed in advance. Invoicing is done at the rate in effect at the time of registration and acceptance of the Order.
The prices do not include customs fees to be paid by the final CUSTOMER.
The CUSTOMER has the obligation when delivering to Switzerland to know their rights, and taxes/amounts to pay, and BED REPUBLIC would not be responsible for these costs, or even educate on the legislation in force.
The prices displayed do not include any additional logistical costs or customs costs that the CUSTOMER, important in Swiss territory, will have to pay or not, depending on the nature of their Order and the regulations in force in Swiss.
The Products remain the property of BED REPUBLIC until full payment of the price and their delivery. This price is payable in full and in a single payment (unless there is a specific payment arrangement in several installments).
The company BED REPUBLIC cannot be responsible for the impossibility of delivery or the inability to pay any additional costs and customs charges that the CUSTOMER must pay; therefore, the CUSTOMER will be responsible for full payment of these possible costs.
In the event of non-payment of the additional costs required, cancellation during delivery, or refusal of delivery, BED REPUBLIC reserves the right to refuse delivery and to pay, deducting from the CUSTOMER reimbursement, the inherent costs upon cancellation/non-delivery of the order.
ARTICLE 6: ORDER
Article 6.1: Order Process
Prior to his first Order, the CUSTOMER agrees to create a CUSTOMER account on BED REPUBLIC by providing certain information allowing the management of the order and delivery and in particular:
- His first and last name
- Their full and detailed postal address(es)
- Their valid email address necessary for confirmation of the order
- Their telephone number(s).
- Essential information necessary for delivery of the product.
All of this information is protected by a personal password entered by the CUSTOMER himself and modifiable at will by him alone.
The CUSTOMER's order is carried out in the following 5 steps: cited in the following articles 6.1.XXX hereof.
Article 6.1.1: placing the order
This step consists of the CUSTOMER's validation of the Products (references and quantities) chosen for their Order and added to the basket.
The CUSTOMER can then enter a promotional code allowing them to benefit from reductions where applicable, delete one or more Products or modify the quantity.
Article 6.1.2: Contact details
It consists of the CUSTOMER entering the identification elements and information necessary for the smooth completion of the Order, namely the following elements: first name, last name, complete delivery details, billing address, etc.
PLEASE NOTE: All orders will be delivered to the address stipulated when identifying on BED REPUBLIC.
The CUSTOMER must verify the accuracy and conformity of the information provided regarding the delivery address.
In the event that the CUSTOMER wishes a delivery different from that proposed when entering your administrative data, the CUSTOMER must modify or add a new delivery address and check that this has been selected when placing the Order. . If the CUSTOMER notices an error, please contact the BED REPUBLIC teams as quickly as possible by email at help@bedrepublic.fr using the Order confirmation email, in order to request that the typographical error be corrected. corrected. Otherwise, BED REPUBLIC will only have the obligation to deliver to the given address.
In the event of a delivery error and for any CUSTOMER error, the cost of the reshipment will be the responsibility of the CUSTOMER.
To do this, the CUSTOMER must create an “account” and choose a username and password.
If the CUSTOMER has already ordered on one of the BED REPUBLIC Sites, these identification and information elements will have been recorded; he will then have to recall his account (by entering his username and password); once connected to his account, the CUSTOMER can modify, if necessary, his contact details.
The CLIENT must refrain from any disruption of the Sites and from the use of any accessible information other than its intended use on our platform.
Any manipulation of one of our Sites with a view to fraudulently obtaining money or any other advantage at the expense of BED REPUBLIC or any other user will result in legal proceedings and loss of access to the Sites after prior information to the CLIENT .
Article 6.1.3: Choice of delivery method
This step specifies delivery times and methods. Delivery of Orders is currently carried out by several carriers. The choice of carrier depends on the Products added to the basket.
Delivery will be made to the address indicated by the buyer when ordering on one of the Sites. The Products ordered may be subject to multiple deliveries (not guaranteed in one go).
Depending on the carrier selected and the country of delivery destination, in the majority of cases and depending on the service provider and the nature of the Product, the delivery company may contact the CUSTOMER by multiple means (email, telephone, etc.). sms, application, etc.) to mutually agree on delivery dates and time slots. The Customer undertakes to be present at the agreed date, time and place for delivery, if this is the case.
Please note that this appointment is not obligatory, depending on the nature of the Products ordered, but also on the transport provider chosen, and cannot claim cancellation of the Order in the event of unannounced delivery.
If the CUSTOMER is absent during delivery, a delivery notice will be left, the carrier will propose a new appointment for delivery or the procedure to collect his package. Cancellation of the Order when delivery has failed twice, and within a maximum pick-up period of 15 days of availability at a collection point geographically close to the CUSTOMER and in the event of not taken care of by the CUSTOMER, is that the CUSTOMER authorizes BED REPUBLIC to retain the delivery costs; Additional charges may or will then be applied depending on the case.
Article 6.1.4: Payment
When the CUSTOMER clicks on the “Validate and pay” button after the Order process, the CUSTOMER declares to accept this as well as all of these General Terms and Conditions fully and without reservation.
BED REPUBLIC, in accordance with article L. 213-1 of the Consumer Code, undertakes to retain and archive on all media, for 10 years, contracts concluded between the Parties with a value greater than or equal to 120 € and to guarantee access to it at all times for the CUSTOMER.
The data recorded by BED REPUBLIC constitutes proof of all transactions carried out by BED REPUBLIC and its CLIENTS.
Credit card payment:
The data recorded by the payment system constitutes proof of financial transactions.
Payment by credit card is made as the last step, after validation of your basket; the CUSTOMER automatically switches to a secure page of the banking institution/online payment providers when placing the Order, via the cards accepted by our various payment providers.
The SITE's payment providers are: Shopify Pay, PayPal, Stripe payments.
The Site allows the CUSTOMER to pay for their Order directly online 24 hours a day, 7 days a week. The CUSTOMER's information is encrypted using the SSL protocol, and secured by our payment providers offered during validation of the basket.
The Order validated by the CUSTOMER on the Site will only be effective when the central bank card network has given its agreement. In the event of refusal, BED REPUBLIC reserves the right to cancel the Order and not to proceed with shipment after having informed the CUSTOMER.
BED REPUBLIC reserves the right not to accept any Order, even if this procedure is respected, in the event of suspicion of fraud or in the event of non-receipt of funds in its bank account after having informed the CUSTOMER.
Payment by bank transfer :
In case of payment by bank transfer, BED REPUBLIC will proceed with the shipment only after having received the actual proof of payment and its real and certified confirmation by the bank of receipt of the funds in the BED REPUBLIC bank account.
To confirm the first step of validating the payment by transfer, before verification by the accounting team of the presence of funds, the CLIENT undertakes to send a copy of the proof of the bank transfer to BED REPUBLIC, to be sent by email to help@bedrepublic.fr , indicating in the subject of the email the Order number and the name of the CUSTOMER.
BED REPUBLIC reserves the right not to accept any Order, even if this procedure is respected, in the event of suspicion of fraud or in the event of non-receipt of funds in its bank account after having informed the CUSTOMER.
Article 6.1.5: Confirmation
It consists of the final validation of the Order. The CUSTOMER's Order will be confirmed by email. This email confirms that the CUSTOMER's Order has been taken into account by BED REPUBLIC. The delivery time will begin from the date of receipt of this email. The Order is validated once payment has been accepted.
BED REPUBLIC undertakes to confirm each of the Orders placed by sending an email to which the General Terms and Conditions will be attached in PDF format. This email confirms that the Order has been taken into account and that the amount of the Order is debited.
After sending the Order confirmation email, BED REPUBLIC cannot guarantee the possibility for the CUSTOMER to cancel the Order subject to the right of withdrawal.
In the event of unavailability of a Product, BED REPUBLIC will contact the CUSTOMER to offer another choice, which are listed in article 4.3 of the General Terms and Conditions.
BED REPUBLIC reserves the right to cancel or refuse any Order from a CUSTOMER with whom there is a dispute relating to the payment of a previous Order or a suspicion of possible fraud, subject to having previously informed CLINT.
Article 6.2: Order Modification
Any modification of the Order by the CUSTOMER can only be taken into consideration if it is notified in writing (mail, telephone or email) before shipment of the Products.
If the CUSTOMER needs to make a modification or cancellation, we invite them to contact BED REPUBLIC as quickly as possible by email at the following address: help@bedrepublic.fr
BED REPUBLIC reserves the right to refuse or be unable to honor the CUSTOMER request, in the event of an error or modification of the requested Order.
Article 6.3: Verification of payments
In order to protect itself from fraudsters, the BED REPUBLIC team checks each Order placed.
To this end, and before shipping your Order, BED REPUBLIC reserves the right to ask the CUSTOMER for additional, complementary and necessary supporting documents to prove the identity or delivery address (identity document, proof of address, written confirmation, etc.) subject to informing the CUSTOMER of the reason for the doubt.
BED REPUBLIC reserves the right not to accept any Order, even if this procedure is respected, in the event of suspicion of fraud or in the event of non-receipt of funds in its bank account, subject to having previously informed the CUSTOMER.
No personal data, or personal and secret codes can be requested by the BED REPUBLIC teams (never!): credit card data, identification data, access codes... if people pretend to be BED REPUBLIC requesting this type of information, cease all communication and contact our CUSTOMER service.
Article 6.4: Discount code
BED REPUBLIC may offer verified consumers “gift codes” or “promo codes” through a variety of promotional activities and communications that may be redeemed for a purchase on any of the BED REPUBLIC Sites. Other restrictions may be decided and communicated by BED REPUBLIC at the time of making the offer codes available and/or on the Site in relation to the Products concerned.
Only valid offer codes provided or promoted by BED REPUBLIC will be considered for purchase. Codes provided or promoted by third parties not authorized by BED REPUBLIC (including unauthorized third party sites) will not be considered valid. Each promotional code promoted by BED REPUBLIC is non-transferable and valid for one-time use on one or more Products as determined by BED REPUBLIC. Some promotional codes can be combined.
CUSTOMERS are limited to using a single promotional code per Order.
Coupon codes cannot be used to purchase unmarked merchandise or shipping charges. For online purchases, the code must be entered in the appropriate field during checkout. Coupon codes are not redeemable in showrooms or stores and are only valid online.
BED REPUBLIC has no control if any of the CUSTOMERS find themselves in any of the following situations: lost, stolen, corrupted codes or any unauthorized use of the codes.
Offer codes cannot be redeemed for cash or cash equivalents. No substitutions or credits will be allowed. Money or the value of an offer code will not be refunded or credited if any or all merchandise is returned. Expiration dates may apply to each promotional code.
BED REPUBLIC may from time to time engage spokespersons, influencers, bloggers or other individuals or entities who have been paid or incentivized to speak on behalf of the brand. If you receive a promotional code through a third party source, such as a television or radio host, please note that these individuals may have been compensated by BED REPUBLIC for their statements, and should cite this as being a commercial partnership - commercial communication.
BED REPUBLIC reserves the right to cancel or refuse any Order from a CUSTOMER, without justification, with whom there is suspicion of fraud or inappropriate, abusive or non-referenced use by BED REPUBLIC of reduction/promotional codes subject to having informed the CUSTOMER in advance.
Article 6.5: Cancellation of Order
In the event of cancellation of an Order, before shipping your packages, you must inform us of your decision by Contact Form or via our contact email: help@bedrepublic.fr .
BED REPUBLIC will cancel the Order provided that it has not already been prepared by the BED REPUBLIC shipping department and at its sole discretion.
If BED REPUBLIC grants your request without any right of withdrawal, the latter will reimburse the sums collected within a maximum period of 30 days after receipt of the CUSTOMER email and 14 days if the cancellation is the responsibility of BED REPUBLIC.
In the event of cancellation after dispatch of the Order, the procedure will be different because it will apply the rules of the right of withdrawal defined in article 7. The reimbursement period in this situation will be different.
BED REPUBLIC reserves the right to cancel or not validate an Order for which the payment of this Order or a previous Order of the CUSTOMER would present a dispute.
ARTICLE 7: RIGHT OF WITHDRAWAL
Article 7.1: Right of withdrawal
In accordance with article R. 221-3 of the Consumer Code, you have the right to withdraw from this agreement without giving any reason within fourteen days .
The withdrawal period expires fourteen days after the day :
- In the case of a single delivery Order: “where you, or a third party other than the carrier and designated by you, takes physical possession of the goods. » ;
- In the case of an Order with delivery in several installments: “where you yourself, or a third party other than the carrier and designated by you, takes physical possession of the last good. » ;
To exercise the right of withdrawal, you must notify us (your geographic address, your telephone number and your email address) and your decision to withdraw hereof in an unambiguous declaration (for example, letter sent by post or email). You can use the model withdrawal form but it is not obligatory (Appendix 3). You can also complete and send the model withdrawal form or any other unambiguous declaration on our website available here . If you use this option, we will immediately send you an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).
For the withdrawal period to be respected, it is sufficient for you to send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
Withdrawal effects
In the event of withdrawal by you from these presents, we will refund all payments received from you, including delivery costs (except for additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive method of standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract .
We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you expressly agree to a different means; in any case, this reimbursement will not incur any costs for you. We may defer reimbursement until we have received the goods or until you have provided proof of dispatch of the goods, whichever date is the earlier of these events.
In the event that reimbursement is not possible, reimbursement will be made by bank transfer from BED REPUBLIC, which will ask the CLIENT for a valid RIB + documents proving the validity of the bank account given by the CUSTOMER. No payment by check or cash will be made.
You must return or return the goods to us or to our transport agency GEODIS France Express 59 - RETURN BED REPUBLIC.
GEODIS France express - return BED REPUBLIC
283 Rue de la Croix Bougard
59810 LESQUIN
FRANCE -
Without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This deadline is deemed to be respected if you return the goods before the expiry of the fourteen day period.
You will have to cover the direct costs of returning the goods. You will have to cover the direct costs of returning the goods. These costs are estimated in accordance with section 10.5 hereof. The CUSTOMER may, if he wishes, use the services of BED REPUBLIC carriers to collect his Order. In this case, contact CUSTOMER service using the Contact Form . The amount of return costs will be calculated based on the type of Product and the distance to be covered by the carrier to collect the Product and return it to the warehouse. This can also be defined in ours transport service price scale, depending on the nature and the recovery package chosen. The fees to be paid by the CUSTOMER may be higher than the fees paid by the CUSTOMER when purchasing.
The Product(s) must be in their original packaging and in perfect condition. Your liability is only incurred with regard to the depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product.
Gift cards benefit from a withdrawal period of 14 calendar days from the date of receipt of the gift card by the buyer.
For any purchase made in one of our stores, distributor stores, via our resellers or sales agents, opened, used, or by judgment of BED REPUBLIC, no withdrawal will be accepted: the Products are neither returned nor exchanged.
In the case of an exchange of size of a Product of the same category initiated by the CUSTOMER for reasons other than those linked to a defect in material or manufacturing, the withdrawal period is interrupted upon validation of this exchange. by the customer.
ARTICLE 8: PAYMENT TERMS
Article 8.1: Secure payment
BED REPUBLIC provides you with several types of payments on its online store, all 100% secure.
In order to provide the CUSTOMER with the best security guarantees for the payment of their online purchases on the Site, BED REPUBLIC has chosen the most well-known and secure payment organizations:
- PayPal, Shopify Payment and Stripe.
These companies provide flawless security thanks to proven cryptography techniques, meaning that all sensitive information is encrypted and only these banks can process it and ensure the link between the bank and BED REPUBLIC.
No bank card number is stored at BED REPUBLIC.
No personal data, or personal and secret codes can be requested by the BED REPUBLIC teams (never!): credit card data, identification data, access codes... if people pretend to be BED REPUBLIC requesting this type of information, cease all communication and contact our CUSTOMER service.
Article 8.2: Means of payment
The CUSTOMER undertakes to read the specific conditions of sale and use of online payment service providers and credit institutions before using the corresponding payment and credit services on the respective SITE.
Payment by credit card (CB, Visa, MasterCard)
This type of payment is completely secure via BED REPUBLIC payment providers. This type of payment is recommended and strongly recommended due to its high levels of security. The CLIENT's bank details are encrypted using the TLS (Transport Layer Security) protocol, formerly SSL (Secure Sockets Layer) used by most web browsers. We recognize that a transaction is encrypted when a key or a closed padlock is displayed in a lower corner of the screen as well as on the left in the address bar, the address begins with https://.. .
Information never passes unencrypted over the network. Payment is made directly to the payment organization on its page. The additional “Secure Code” and/or “Verified by Visa” identification provides the CLIENT with even more security regarding possible fraud or attempted fraud. This security is necessarily carried out on the secure server of the CLIENT's bank, via several solutions personal to the CUSTOMER; any negative response resulting from this identification will not allow you to validate your Order.
The CUSTOMER pays immediately during the Order process by entering their bank card details. The frameworks processing bank card data are provided by Stripe, PayPal and Shopify Payments are approved by the Prudential Control and Resolution Authority as an electronic money institution.
Payment by PayPal
The CUSTOMER pays directly via his PayPal account, which he must have previously established.
When submitting your Order, the CUSTOMER will be redirected to PayPal to authorize payment of the Order value. PayPal is duly authorized in Luxembourg as a bank (or “credit institution” in legal terms). Please accept the conditions of use of this organization.
Payment by bank transfer
Payments by bank transfer are made in full upon Ordering. After validation of the Order, the CUSTOMER has approximately 7 days to send your transfer to the BED REPUBLIC bank account, the references of which will be communicated to the CUSTOMER on the Order confirmation page as well as by email. The Order will be validated by the services of BED REPUBLIC upon receipt of CUSTOMER payment. After this period, the Order will be canceled.
In the event of payment by transfer, the delivery times indicated during the Order may be extended.
As long as BED REPUBLIC has not received payment in full from the CUSTOMER, the Products ordered are not reserved. BED REPUBLIC cannot therefore be responsible for possible disruptions due to the time it takes to receive funds.
Deferred payment :
Not currently available.
Article 8.3: Terms of exercise and cancellation
You must pay by indicating the Order reference concerned, and take into account the validation period required.
All payments are made by default in euros (€), and it is the CUSTOMER's responsibility to cover, at their own expense, any transaction and exchange fees via the various payment methods offered, in the event of payment in another currency. Any payment received in another currency, without agreement from BED REPUBLIC, may result in a refusal of the Order.
The CUSTOMER agrees to receive invoices and credit notes exclusively in electronic form. It is the CUSTOMER's responsibility to save and print the payment invoice if they want to keep the transaction details.
For each Order, BED REPUBLIC reserves the right not to offer certain payment methods depending on the delivery address, a deviation from the delivery and billing address, the value of the goods of the Order or due to other objective criteria.
BED REPUBLIC retains full ownership of all Products sold until payment is complete, including all applicable fees, taxes and required contributions are received.
ARTICLE 9: SHIPPING AND DELIVERY CONDITIONS
Article 9.1 – Prerequisites for validation of the Order
Prior to any purchase, the CUSTOMER must ensure that each Product ordered can be delivered without difficulty. He must therefore take all measures useful for the smooth running of his delivery, in order to check that the dimensions of the packages are not incompatible with the constraints specific to his home (elevators, stairs, corridors, doors, etc.).
The CUSTOMER is responsible for the information (delivery address, email address, name and telephone number) that he transmits when he places his Order.
In the event of a difficulty encountered during the delivery of the Products, for which the CUSTOMER is solely responsible, the costs incurred by a new delivery of the Products would be the responsibility of the CUSTOMER.
If there are some constraints preventing delivery to the home, the CUSTOMER will not be able to refuse delivery and the return costs will be the responsibility of the CUSTOMER.
The prices for deliveries outside areas where BED REPUBLIC offers free delivery are indicated when placing the Order. For areas outside the European Union, taxes and customs fees may be claimed by the carrier.
For any type of delivery outside the areas offered and listed, this must be the subject of a request and an agreement between the CUSTOMER and BED REPUBLIC.
Article 9.2 – Defined delivery area
Delivery of the Products is made in
- France
- Belgium
- Luxembourg
- The Netherlands,
- Italy,
- Spain,
- Germany,
- Portugal,
- Austria,
- Poland
- Czech Republic.
- Swiss
Attached is the list of areas considered specific where delivery is accepted:
- France - DOM
- France - Corsica
- France - Specific islands (Aix, Oléron, etc.)
- France: specific postal codes.
- Spain – Balearic Islands
- Spain - Canary Islands
- Spain - Ceuta/Melilla
- Portugal – Madeira Islands
- Portugal – Azores Islands
- Italy – Sicily Islands
- Italy – Sardinia Islands
- Germany – specific postal codes
- Netherlands – specific postal codes.
- Swiss
The precise list of postal codes by country can be consulted at the end of the T&Cs in the appendix.
Possible additional costs depending on each zone may be applied, even if these costs are not present at the time of validation of the Order.
Any other country not listed is not eligible for delivery unless specifically requested.
Article 9.3 – Delivery terms
The Products ordered are delivered to the address indicated by the CUSTOMER during the Order process.
The Products delivered are accompanied by a delivery note (paper or electronic). The CUSTOMER undertakes to check the conformity of his Order upon receipt and to SIGN with the same signature as that present on his identity document, the delivery note provided by the carrier.
The CUSTOMER may be contacted (not obligatory) by the carrier after their Order (by telephone, email or SMS) in order to arrange an appointment for delivery of the Orders.
The information will be provided by BED REPUBLIC in advance, by notification of dispatch. In the event that BED REPUBLIC will act as CUSTOMER contact for delivery planning.
The appointment will be made based on the CUSTOMER's availability, subject to the carrier's availability.
A delivery slot will be communicated to the CUSTOMER by the carrier (not obligatory).
This slot is imposed by the carrier and the CUSTOMER must make himself available.
Making an appointment is not obligatory, depending on the nature of the Product ordered, the delivery method chosen and the carrier used, and cannot result in cancellation of the contract in the event of unannounced delivery.
In the event of the CUSTOMER's absence at the address indicated on the day of delivery, or in the event of an error made by the CUSTOMER in indicating the delivery address, the costs incurred by a new delivery service are on client fee.
BED REPUBLIC can offer different delivery services: to the door, upstairs in the desired room or upstairs in the desired room + installation of furniture (for eligible Products only).
In the case of standard deliveries (not mentioned), BED REPUBLIC is not authorized to deliver in its STANDARD delivery process, if other choices are not offered, its Products to areas not accessible by road, except by agreement and payment of additional costs by the CUSTOMER.
By default, and if other choices are not offered and/or requested/communicated by the CUSTOMER with BED REPUBLIC, standard or so-called “Economic” “doorstep” delivery applies.
Article 9.4 – Type of deliveries
Article 9.4.1 – Economical doorstep delivery
Delivery carried out by a specialized carrier.
Delivery of the Products takes place at your doorstep, at the foot of the truck or at the doorstep, depending on the nature of your access.
Before placing an Order, the CUSTOMER must check that he can receive it himself, be authorized to sign his delivery note, not obstruct or leave the Order on the public highway and move the Products received by his own means until at his home.
After shipping the Order, depending on the Product and the volume, the carrier mandated by BED REPUBLIC may - without obligation or obligation of result - contact the CUSTOMER by several means of communication provided: emails, telephone, text messages, etc. to agree on a delivery appointment, and or will inform the CUSTOMER of their next visit. The information will be provided by BED REPUBLIC in advance, by notification of dispatch. In the event of no contact or notification by the carrier, the shipping information provided by BED REPUBLIC will act as CUSTOMER contact for delivery planning.
Making an appointment is not obligatory, depending on the nature of the Product ordered, the delivery method chosen and the carrier used, and cannot result in cancellation of the contract in the event of unannounced delivery.
Article 9.4.2 – Comfort delivery in the desired room
Delivery carried out by a specialized carrier.
Delivery of the Products is made to the CUSTOMER's home, in the room of their choice.
After shipping the Order, the carrier mandated by BED REPUBLIC will contact the CUSTOMER to agree on a delivery day: the appointment time slot is a full day. In the event of the CUSTOMER's absence from the appointment, the costs incurred by a new delivery would be his responsibility. In the 48 hours before delivery, the CUSTOMER will be able to follow the delivery of their package using a link sent.
When making an appointment, the CUSTOMER will inform the carrier of all the arrangements for access to their home. Beforehand, the CUSTOMER will have ensured the size of the Products to allow their passage without difficulty.
If it is necessary to rent a lift or a basket, the additional costs will be the responsibility of the CUSTOMER and invoiced by the carrier in addition to the sales price and delivery costs mentioned on the SITE. If it is necessary to use 4 delivery people (stairs too narrow, road inaccessible for a truck, etc.), the supplement will be the responsibility of the CUSTOMER.
Article 9.4.2 – Premium delivery to the desired room with assembly of the Product
Delivery carried out by a specialized carrier.
Delivery of the Products is made to the CUSTOMER's home, in the room of their choice. The assembly service for the Product(s) ordered is included.
After shipping the Order, the carrier mandated by BED REPUBLIC will contact the CUSTOMER to agree on a delivery day: the appointment time slot is a full day. In the event of the CUSTOMER's absence from the appointment, the costs incurred by a new delivery would be his responsibility. During shipping and before delivery, the CUSTOMER will be able to follow the delivery of their package using a link sent.
When making an appointment, the CUSTOMER will inform the carrier of all the arrangements for access to their home. Beforehand, the CUSTOMER will have ensured the size of the Products to allow their passage without difficulty.
If it is necessary to rent a lift or a basket, the additional costs will be the responsibility of the CUSTOMER and invoiced by the carrier in addition to the sales price and delivery costs mentioned on the SITE. If it is necessary to use 4 delivery people (stairs too narrow, road inaccessible for a truck, etc.), the supplement will be the responsibility of the CUSTOMER.
Delivery carried out by a specialized carrier.
Delivery of the Products is made to the CUSTOMER's home, in the room of their choice.
After shipping the Order, the carrier mandated by BED REPUBLIC will contact the CUSTOMER to agree on a delivery day: the appointment time slot is a full day. In the event of the CUSTOMER's absence from the appointment, the costs incurred by a new delivery would be his responsibility. Upon dispatch and before delivery, the CUSTOMER will be able to follow the delivery of their package using a link sent.
When making an appointment, the CUSTOMER will inform the carrier of all the arrangements for access to their home. Beforehand, the CUSTOMER will have ensured the size of the Products to allow their passage without difficulty.
If it is necessary to rent a lift or a basket, the additional costs will be the responsibility of the CUSTOMER and invoiced by the carrier in addition to the sales price and delivery costs mentioned on the SITE. If it is necessary to use 4 delivery people (stairs too narrow, road inaccessible for a truck, etc.), the supplement will be the responsibility of the CUSTOMER.
Article 9.5 – Delivery times
Estimated delivery times are indicated on each Product sheet. They depend in particular on the availability of the Products and their stage of production, mentioned in an estimated manner.
For pre-ordered Products this period is extended, you must then take into account the estimated delivery date indicated on each Product sheet.
In the event of a delivery problem, BED REPUBLIC undertakes to make its best efforts to keep the CUSTOMER informed of the possible exceeding of the delivery date. BED REPUBLIC cannot be held responsible if the delivery delay is due to a case of force majeure.
When the CUSTOMER Orders several Products at the same time and they have different shipping times, the shipping time of the Order is based on the longest time.
In the case of multi-product orders, depending on the location of the different items ordered, delivery may be made in several installments. Receipt in several installments, on staggered dates (not grouped together, of all the items in the Order is a completely common point in the delivery activity of Products sold by BED REPUBLIC, and cannot lead to cancellation of the order. Partial or complete order for this reason.
Late receipt of the Order or part of the Order (outside deadlines) cannot be considered a reason for cancellation.
In any case, the CUSTOMER has the rights provided for in Article L. 216-6 of the Consumer Code in the event of a problem with delivery.
Article 9.6 - Steps to follow upon delivery
IMPERATIVE: In order to assert their warranty and return rights, the CUSTOMER undertakes to check the condition of the goods (packaging and Product) in the presence of the delivery people, before signing the delivery note.
The CUSTOMER MUST CHECK:
- The correct correspondence of the Products ordered with those indicated on the delivery note.
- Please note that internal references to the BED REPUBLIC supplier cannot be read by the CUSTOMER in order to refuse their Order. It is important to note that the majority of our shipments are marked as NESTA HOME or BED REPUBLIC, and this will be taken as proof of the delivery reference.
- It is important to confirm the nature of the Product ordered, in order to validate its refusal or cancellation.
- The number of packages (it must correspond to that indicated on the delivery note)
- The condition of the packages: the slightest shock, the slightest anomaly must be reported by the CUSTOMER on the delivery note, in the REMARKS section. If a package is damaged, the CUSTOMER MUST open it in front of the delivery person to check the condition of the Product. If the delivery person refuses to wait, the CUSTOMER must indicate this on the delivery note.
- Except in the case of defective Products, the Products are deemed accepted by the CUSTOMER and conform to the Order, unless the CUSTOMER has made written reservations to the carrier under the conditions provided for by law:
- Appropriate reservation(s) mentioned on the delivery note
- Confirmation of said reservations by LRAR addressed to the carrier within 3 days of receipt (art. L. 133-3 of the Commercial Code).
PLEASE NOTE: The statement “subject to unpacking” is not acceptable to our carriers.
Article 9.7 – Mandatory delivery details
IMPORTANT: THE CUSTOMER MUST ALWAYS and SYSTEMATICALLY LEAVE a comment on the delivery note (even to confirm its receipt) to be able to respond in the event of a dispute with the transport provider.
WITHOUT RESERVES and COMMENTS on the delivery note, BED REPUBLIC will be unable to open a dispute file with the carrier in the event of a dispute, and the CUSTOMER claim will then not be feasible, otherwise the liability of the delivery person cannot be engaged.
This may result in BED REPUBLIC refusing to handle the CUSTOMER dispute.
According to article L. 216-2 of the Consumer Code which provides that “All risk of loss or damage to goods is transferred to the consumer at the moment when the latter or a third party designated by him, and other than the proposed carrier by the professional, takes physical possession of these goods. » ; it is the CUSTOMER's responsibility to verify the Products delivered upon receipt.
If the delivery is compliant: the CUSTOMER must mention “Good condition” or “OK” on the delivery slip.
If the delivery is non-compliant: the CUSTOMER must clearly mention the problem encountered on the delivery note and, where applicable, refuse the package(s) if the anomaly is visible. The CUSTOMER must then contact BED REPUBLIC within 48 hours to find a solution to their problem.
In the absence of specific reservations formulated by the CUSTOMER, the delivery will be presumed to be compliant subject to a demonstration to the contrary by the CUSTOMER.
If the CUSTOMER has nevertheless kept the Product even though it was damaged during delivery, he must describe in detail on the delivery note the damage encountered as well as send a registered letter (by mail or by email) to the carriers in the 48 hours following delivery to explain to them the delivery problem encountered. In this way, immediate contact from our CUSTOMER service, without delay, is imperative: help@bedrepublic.fr clearly explaining the problem encountered, with photos and videos to support the file. BED REPUBLIC will do its best to support the CLIENT in any claim they may have against the service provider.
Article 9.8 – Liability
BED REPUBLIC reserves the choice of carrier and guarantees the proper delivery of the Products without prejudice to its right of recourse against any service provider involved. However, BED REPUBLIC may exempt itself from all or part of its liability by providing proof that the non-performance or poor performance of the contract is attributable either to the CUSTOMER or to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure.
The risks of loss or damage to the Products are transferred to the CUSTOMER at the time he, or a third party designated by him, takes physical possession of the Product(s) without distinction according to its/their nature.
The Product, which is delivered to the CUSTOMER by a carrier chosen by BED REPUBLIC, travels at the risk of BED REPUBLIC within the framework of the normal application contract (excluding specific sales contracts). The Product, which is delivered to the CUSTOMER by a carrier chosen by the CUSTOMER, travels at the CUSTOMER's risk from the moment the goods are handed over to the carrier (contract or specific request).
It is not the responsibility of BED REPUBLIC to ensure that the person accepting delivery to the address that the CUSTOMER has provided is indeed the person holding the Order (or is someone that the CUSTOMER has authorized to accept delivery of the Products). The Products are delivered only by the partner carrier who makes the delivery on behalf of BED REPUBLIC to the address indicated during your Order.
BED REPUBLIC has no control over delays that occur due to circumstances beyond its control.
In the unlikely event that, after the conclusion of the contract for the purchase of the Products, BED REPUBLIC would not be able to deliver the Order (or part thereof) and BED REPUBLIC would not be responsible, BED REPUBLIC is entitled to terminate the purchase contract for the Products in question. In such a case, BED REPUBLIC will inform as soon as reasonably possible and reimburse the CUSTOMER for all payments made.
For logistical reasons, BED REPUBLIC reserves the right to split shipments, and cannot be subject to a refusal/cancellation of an Order from the CUSTOMER in the event of partial, part, or complete receipt and final order.
Article 9.9 – Partner resale and contact
Any Order for our Products via Products via RESELLERS: resellers, distributors, agents, stores, partner stores and partner online sales sites, marketplaces, private sales, discounters or destockers, must be managed by the CUSTOMER service of the said “RESELLER”, who must be contacted in advance, and who will transfer the file for processing to BED REPUBLIC. The CUSTOMER must therefore exchange/communicate for any type of request, with the company in charge of the sale known as the “RESELLER”, and not directly with BED REPUBLIC.
Contact is between the RESELLER and BED REPUBLIC only. The RESELLER will be the contact to whom BED REPUBLIC will respond.
The INDIRECT CUSTOMER having contracted the BED REPUBLIC Products through these various means, must also contact the CUSTOMER RESELLER service for any questions and information: Order tracking, after-sales service management, warranty, returns, etc.
Direct contact from BED REPUBLIC without going through the RESELLER will result in a systematic refusal of treatment.
ARTICLE 10: RETURNS AND GUARANTEE
In accordance with article D211-2 of the Consumer Code:
The consumer has a period of two years from delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance. |
BED REPUBLIC also offers a “commercial warranty” of up to 7 years on a selection of Products and/or by subscribing to an additional warranty service or by specific mention specific to the Product, which covers all defects noted during the warranty period. , caused by the use of defective materials, faulty design or improper manufacturing.
Extended warranty conditions may be offered, depending on the Product or a range, but also the subscription of additional paid insurance.
Article 10.1 - Prerequisites and verification procedures
BED REPUBLIC Products are subject to repair or replacement under warranty, the original warranty period cannot be extended, except in the case of warranty extension or specific mention of warranty extension, particularly in the event of repair of the Products ( 6 months), outside the legal period of 2 years.
The guarantee applies to the Product purchased in the territory where BED REPUBLIC officiates its sales. The BED REPUBLIC guarantee applies only in the territory defined by BED REPUBLIC, listed in the General Terms and Conditions. For so-called “specific” areas, the provision may result in additional costs payable by the CUSTOMER, or even the impossibility of guaranteeing the Product (including within the legal period of 2 years).
Depending on the nature of the Products, after the purchase of a new Product to replace an old one, there may be a period of adaptation to the BED REPUBLIC Product, i.e. individual sensations of comfort or discomfort when using the Product. The same applies to the smell of new Products, which disappears after a few days, which can be accelerated by airing the Product. It is recommended to ventilate when putting the Products into service, but also during their use as many times as possible.
The CUSTOMER must not remove the manufacturer's sticker, the brand or the BED REPUBLIC label with the characteristics of the Product, and/or the barcode and/or the data of the production batch controller. Complaints concerning Products not bearing these manufacturer/BED REPUBLIC identification labels must be the subject of a more extensive demonstration by the CUSTOMER in the absence of the possibility of controlling the quality and origin of the Product.
Replacement of the defective Product does not have the effect of extending the initial warranty period.
The application of the guarantee necessarily requires a prior investigation: elements necessary for the investigation must be provided. In the event of absence or inability to provide these elements, the warranty file cannot be processed.
Article 10.2 – Defect verification procedure aimed at activating the warranty.
The CUSTOMER is required to check the condition of the packaging and the conformity of the Product delivered.
In order to avoid any investigation and questioning, we invite the CUSTOMER to make complaints to BED REPUBLIC concerning a lack, defect or non-conformity of the goods delivered (noted on the Delivery Note) within an immediate and maximum period. 72 hours after delivery of the goods in the event of apparent defects, in accordance with article L 133-3 of the Commercial Code by sending an email Contact form explaining precisely the problem(s) encountered, attaching all relevant evidence such as the following elements :
- Overall photographs of your Product;
- Precise photographs of the problem(s) encountered;
- Photographs of your annotated delivery note.
- A video explaining and showing the entire issue, with as much detail as possible and the items listed below. The video does not support the need for photography requested above, which remains mandatory.
- Any other device that can clearly indicate the problem and through the certainty of the verifiable elements sent…
In any case, the CUSTOMER benefits from the legal guarantees of conformity of the goods to the contract in accordance with article 10 hereof.
Article 10.3 - Commercial guarantee and after-sales service
As part of its General Terms and Conditions, the company BED REPUBLIC applies the commercial guarantee as well as after-sales service services under the legal conditions provided for for this purpose, the provisions of which are reproduced below:
Article L217-15 – Consumer Code
“ The commercial guarantee means any contractual commitment of a professional towards the consumer with a view to reimbursement of the purchase price, replacement or repair of the good or the provision of any other service in relation to the property, in addition to its legal obligations aimed at guaranteeing the conformity of the property.
The commercial guarantee is the subject of a written contract, a copy of which is given to the buyer.
The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial extent as well as the name and address of the guarantor.
In addition, it clearly and precisely mentions that, independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the civil code.
The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the civil code are reproduced in full in the CONTRACT . »
Article L. 217-17 – Consumer Code
“ The after-sales services provided by the seller and not covered by the commercial guarantee referred to in section 3 are the subject of a contract, a copy of which is given to the buyer . »
Article 10.4 - Exclusion of warranty
The application of warranty exclusions is managed generally but also by Product category.
Article 10.4.1: Exclusions of specific guarantees
Specific exclusion of any warranty : Products sold by resellers not approved by BED REPUBLIC. Possibly, the CUSTOMER may obtain the guarantees provided by unauthorized resellers or the manufacturers of the products concerned.
Exclusion of the warranty extension beyond the applicable legal warranty : Products purchased from RESELLERS, distributors, partner stores, private sales destockers, marketplaces or discounters are excluded from a warranty condition other than the legal one (either in absence of intervention by BED REPUBLIC): namely 2 years from the date of the purchase invoice, and will be subject to application of the T&Cs of these third party RESELLERS, the duration of the guarantee of which is defined at their convenience, while respecting the legal minimum of 2 years. In the event of a defect or non-indication from the resellers/distributor, the 2-year legal warranty applies.
In the case of Showcase Products, goods purchased at a lower price , the warranty does not apply to defects due to which the lower price was agreed. The warranty for goods purchased at the exhibition will be valid for the remainder of the period, from the date of production.
Article 10.4.2: Exclusions of guarantees – not covered by the guarantee
Individual or personal preferences regarding firmness, texture, comfort, individual feelings of comfort or discomfort when using the Product.
Subjective sensations of comfort and hardness caused by CUSTOMERS' different weights, illnesses and positions of the CUSTOMER do not constitute grounds for complaint.
The sensation of temperature (heat, hot, cold) generated upon contact with the Products, and in particular their coating, is a matter of individual preference and is not covered by the warranty, even in the case of Products with thermoactive properties.
Any type of sounds and sound effects emanating from the Product, damage to the Products resulting from dynamic use of the Products or the specificity of the materials used. These elements do not constitute grounds for complaints and returns of the Product.
Deterioration, damage, failures, negligent handling and transport or visible defects during delivery which have not been subject to reservations.
Defects resulting from aging and natural wear and tear outside the scope of the applicable default or extended warranty.
Improper use or use for purposes other than those for which the Product is intended.
Defects resulting from mechanical damage.
Deterioration, damage, failures or defects caused during the installation or assembly of the Products ordered by the CUSTOMER or a third party who has not followed the Product instructions or the brand's instructions.
Damage, failures or defects attributable to causes of external origin, and in particular, abnormal use or non-compliance with BED REPUBLIC's instructions of the Products sold, as well as damage caused by the CUSTOMER or a third party and that due to a fortuitous event or force majeure.
Deterioration, damage, failures or defects caused by a use different from that for which the Product was designed, by improper use, by a modification of the construction and/or original characteristics or non-compliance with the instructions assembly, installation guide or maintenance advice.
Deterioration, damage, failures or defects caused by domestic animals or parasites coming from the CUSTOMER or others.
Deterioration, damage, failures or defects due to the fact that the Products ordered were stored following CUSTOMER delivery/receipt in unsuitable conditions (for example mold resulting from use or storage in inappropriate conditions).
Commissioning, adjustment, cleaning and testing costs not resulting from guaranteed damage.
Storage without opening the Products outside their original packaging, within a period of more than 3 months.
Storage without opening the Products or opening the Products in an unsuitable, unhygienic place suitable for short or long term storage.
Inappropriate storage of the Product according to its mechanical arrangements: e.g. mattresses stored on the edge, which may deform, etc.
Repairs and damage suffered by the Product after a repair carried out by any person other than a repairer approved by BED REPUBLIC.
Costs for quotes followed or not by repairs, costs resulting from unobserved defects.
Makeshift or temporary repairs, as well as the consequences of possible worsening of the resulting damage.
Damage to Products resulting from normal wear and tear.
The warranty does not cover normal wear and tear such that it does not affect the daily use or safety of the Product, nor damage caused by, among other things, theft, fall or impact of an object, fire, discoloration in light, burns, moisture or excessive dry heat, cuts, scratches, any impregnation by liquid, or damage involving the liability of a third party or resulting from fault intentional or fraudulent.
Normal wear and tear from the intended use of the Products, including caused by washing, such as pilling of fabrics; if the CUSTOMER attempts to alter or repair the Product without the agreement and consent of BED REPUBLIC or if attempted to clean the Products with inappropriate Products or techniques.
Minor imperfections and slight cosmetic defects not reported in the first days of use.
Tears, stains, soiling, burns, liquid damage and discoloration of materials occur over time.
Products that have been cleaned using improper methods or Products, including caused by washing, such as pilling of fabrics; in the event of alteration or repair of the Product without the consent of BED REPUBLIC or in the event of cleaning of the Products, with inappropriate Products or techniques.
Individual or personal allergies or sensitivities to the Product.
All contaminations by fleas, bedbugs or other parasites; if the default results from force majeure or a natural phenomenon beyond the control of BED REPUBLIC, including, without limitation, fire, flood or natural disaster.
Any physical defect in the Product that results in cracking or significant deformation despite normal use and appropriate handling of the Product.
Any Product washed or cleaned at least once.
Tears, stains, soiling, burns, liquid damage and discoloration of materials that occur over time.
Humidity, odors, mold, use by animals or other pests of bacterial or animal/insect origin (e.g. dog sleeping on the Product, All contamination by fleas, bedbugs or other parasites) .
The natural stretching of materials after use for more than 6 months. The notion of use cannot be registered as a possible complaint for Products more soiled than those resulting from normal use of the Product and not meeting hygiene standards.
Damage to the closing and hanging systems: zippers, elastics or Product covers, unless they prove defective immediately after unpacking the goods.
Single, protruding threads or loose stitching that do not limit the usability of the Product are not covered by the warranty.
Hygiene defects on the part of the CUSTOMER.
Important to take into account in the warranty exclusion:
The color of the fabrics of BED REPUBLIC Products may change - this cannot be covered under warranty and is natural due to use of the Product, not affecting the quality of the Product.
BED REPUBLIC guarantees that all components used in production have the appropriate safety certificates and are harmless to human health, emphasizing at the same time that it is not responsible for any damage to health if it results from improper misuse of goods.
Acquired discoloration of materials such as highly elastic foam, thermoelastic foam, polyester fibers, natural feathers and latex, which is formed through a natural process, does not modify the functional properties of BED REPUBLIC Products and does not constitute a reason for complaint .
The Products are intended for use at indoor temperatures with a temperature of 5 to 30°C and a relative air humidity of approximately 45 to 60%, and if these conditions are not met, the warranty cannot be guaranteed. 'apply.
BED REPUBLIC Products, in particular removable/flexible/malleable and deformable (textile, protection, etc. e.g. removable covers), must be washed in accordance with the markings on the labels placed on the Products and in accordance with the manufacturer's recommendations. Improper cleaning of the Product and the use of harmful agents may permanently damage the materials and void the warranty.
Article 10.4.3: Exclusion of warranty specific to a specific Product or category of Products
These exclusions are in addition to the general warranty exclusions mentioned above.
Category General bedding : mattresses, mattress toppers, box springs, pillows, duvet, headboard, bed protection.
The warranty does not cover: exclusions specific to this category
The Sleep Product warranty (mattress, mattress topper, box spring, bed and bed structure, pillows, duvets, bed linen) does not apply if the Products have any sagging or unevenness of any kind which could cause a defect in the Product.
Products that have been exposed or have visible damage caused by use on an incorrectly selected non-original bed frame.
If an abnormal visible imprint or sagging appears on an appropriate non-flexible material (list of excluded components such as springs, memory foam, etc.) cannot be covered by the warranty. This refers to a visible imprint when nothing weighs down on the top of the Product. Contact BED REPUBLIC directly by email to CUSTOMER service, because in the majority of cases, it is only aesthetic.
Visible defects, upon delivery and within a maximum period of 72 hours or within the first maximum week of use. Beyond this period, any warranty for manufacturing defects will be less legitimate and cannot be the subject of a warranty claim.
Normal wear and tear of the Product or its peripherals (cover on a pillow, box spring on a mattress, etc.) as well as situations likely to cause deterioration or damage;
The normal decrease in the firmness of the materials does not affect the general qualities of the Product.
Category Mattresses, Mattress covers and protectors/mattress toppers :
The warranty does not cover: exclusions specific to this category
Products which have been misused such as the use of an unsuitable bed base or a modification of its characteristics.
A mattress that has not retained its stated characteristics after unpacking: mattresses that do not re-inflate cannot be reported more than 30 days after delivery.
Natural subsidence of materials, that is to say subsidence not exceeding more than 2 cm in height.
A difference in height of 2 cm compared to the height described, by nature of materials with “movement” and their thicknesses which can be variable.
Spring mattresses: Spring and pocket spring mattresses may leave marks or creases on the mattress, which cannot be considered defects because they do not affect comfort.
Natural fiber mattresses: These fibers may cause wrinkles in the fabric or clumps of material due to their natural nature, and are not covered by the warranty. This is why it is recommended to rotate the mattress at least once every six months.
Important to take into account in the warranty exclusion:
The mattresses are suitable for all types of beds, but it is best that they rest on a flat surface that provides support and good air circulation, retaining the full warranty period. The use of flexible frames or ventilated bases, which naturally extend the lifespan of the mattress, is recommended. The support used has a significant impact on the durability and comfort of use, and therefore on the warranty of the Product.
Mattress covers containing foam materials inside must be washed with particular care, clearly following the recommendations of BED REPUBLIC. Dry cleaning or wet washing is recommended, provided that the washing temperature does not exceed 30°C or the temperature indicated on the Product label.
Mattress covers and mattress pads should not be wrung out or mechanically dried at high temperatures due to the specific nature of foam materials and fabrics. Failure to properly attach to the mattress can cause excessive moisture penetration, which can cause permanent damage to the foam material. As a result, this can lead to a loss of firmness and softening of the material, thereby losing its properties. It is recommended to use BED REPUBLIC protectors where high quality protectors with membranes that provide protection and air circulation, which will effectively increase the hygiene of the mattress, reduce the need for pilling of the cover and ensure a appropriate microclimate during sleep. It is not recommended to use cheap terry cloth sheets.
A Product compressed or mechanically emptied of air in the packaging, delivered vacuum-packed or packaged, requires up to a maximum of 30 days to return to its so-called “initial” form, and cannot be the subject of a request application of the guarantee only a few days after opening: the best known case being mattresses, which need several days to return to their initial shapes and heights in accordance with the technical sheet. It is therefore normal to wait, without having to immediately activate the warranty. Beyond 30 days if the characteristics are not present, please contact BED REPUBLIC customer service.
Bed linen, bath linen :
The warranty does not cover:
- Any Product no longer having the original labels present on the new Product.
- Any Product showing traces of use.
- Any Product washed or cleaned at least once.
- Any Product not returned to its original packaging, correctly and carefully stored.
Article 10.5: Returns
Article 10.5.1: Return conditions
The CUSTOMER must return the Product(s) in the same condition as that in which he received them, and with all packaging elements, accessories and instructions (Even if the Product(s) have or have been unpacked), as soon as possible and at the latest within 14 days from notification of the decision to withdraw from this contract, to the address communicated by the BED REPUBLIC CUSTOMER Service in accordance with the article on the right of withdrawal.
The costs of returning the Product(s) are assumed by the CUSTOMER, it is the CUSTOMER's responsibility to choose the carrier who will take care of the return.
A systematic report of the withdrawal, within the set deadlines and as quickly as possible, must be made to the services of BED REPUBLIC, otherwise the withdrawal may be considered as not supported or even canceled.
For any return of goods, the CUSTOMER must have previously obtained agreement from the BED REPUBLIC CUSTOMER service to return the Order.
Otherwise, the goods will be automatically refused by BED REPUBLIC services and returned to the sender's address. A single breach of the instructions provided in the return agreement will result in its immediate lapse and cancel the return procedure.
When returning, the Products must be packaged carefully, if possible in their original packaging so that they are kept in the best possible condition, depending on the time elapsed since their purchase. A large and clear label must indicate as much information as possible, in order to facilitate the task of identifying CUSTOMER returns.
If necessary, visual supporting documents may be requested by BED REPUBLIC Services in order to confirm the condition of the goods at the start and end of the return. Upon receipt of the Products and after validation of the return by BED REPUBLIC, an agreement will be reached: a standard exchange, a credit or a direct refund may be offered to you, depending on the nature of the return.
The goods can only be returned by Carrier. No direct returns will be accepted by BED REPUBLIC Services in order to avoid any transport disputes. The goods must be systematically sent with insurance up to the amount of the returned Product. The CUSTOMER must have a legally made purchase with the carrier, to be able to fully justify support and compensation in the event of a CUSTOMER/CARRIER dispute known as the customer's service provider.
BED REPUBLIC cannot under any circumstances take charge of the deterioration(s) or loss(s) of the goods by the carrier selected by the CUSTOMER. In the event that the CUSTOMER does not opt for transport with insurance, only the CUSTOMER's liability will be incurred.
Any return of a Product presenting damage not listed or caused during transport of the return in charge of the CUSTOMER, will be the responsibility of the CUSTOMER. The CUSTOMER's responsibility will lead to a re-examination of his file and a re-evaluation of the file, which may go as far as total refusal on the part of BED REPUBLIC.
Article 10.5.2: Product return terms
The CUSTOMER is free to choose the method of sending their Product to BED REPUBLIC warehouses and to take out insurance or not in the event of loss, theft or destruction of their package. BED REPUBLIC cannot be held responsible for non-receipt of the CUSTOMER's package.
The CUSTOMER is responsible for the method of packaging of his Product, which must be carried out in such a way that the Product can travel without risk of breakage or damage. BED REPUBLIC therefore advises the CUSTOMER to insure their shipments for the value of their invoice.
Any return of an incomplete, damaged or soiled item by the CUSTOMER will be considered non-compliant. It will not be refunded and will be returned at the CUSTOMER's expense.
Products which have been unpacked and have returned to their usual form, and which therefore cannot be repackaged, will therefore not be eligible for a classic withdrawal, unless agreed by BED REPUBLIC. In this type of case, mediation with BED REPUBLIC will be necessary, and the CUSTOMER, depending on the nature and responsibility for the return defined, will have to pay for transport accordingly depending on the volume of the unpacked Product and/or mounted.
Any return accepted by the BED REPUBLIC CUSTOMER service will result in the reimbursement of the sums paid after qualitative verification of the returned Products, after notification and confirmation of its return.
Proof of delivery will be requested and is mandatory in order to confirm the return.
PLEASE NOTE: Additional supporting documents (photographs for example) may be requested from the CUSTOMER when returning the package and the Product. The CUSTOMER must take as much evidence as possible in order to justify the return procedure as much as possible.
Article 10.6: return of the Product using the CUSTOMER Right of withdrawal
In the event of exercising his right of withdrawal, the direct costs of return will be borne by the CUSTOMER.
The CUSTOMER may, if he wishes, use the services of BED REPUBLIC carriers to collect his Order. In this case, contact CUSTOMER Service using the Contact Form .
Please note that the CUSTOMER remains free to choose their carrier and that BED REPUBLIC offers here an optional and non-obligatory service.
The amount of return costs will be calculated based on the type of Product and the distance to be covered by the carrier to collect the Product and return it to the warehouse. They may be higher than the fees paid by the CUSTOMER when purchasing.
Administrative fees will be applied for this procedure.
Certain areas or countries are not eligible for recovery, due to the absence of transport providers. BED REPUBLIC will advise that recovery is impossible through them, and will ask the CUSTOMER to find a solution through them. BED REPUBLIC in this case cannot be responsible for any possible additional costs or additional costs.
The repatriation by BED REPUBLIC of the Products in the so-called specific zones is not yet available.
Table of return costs according to the type of applicable Product: attached is the price list, unit, tax included – updated 2024.
Article 10.7 – Guarantee Products purchased via partner networks
Any Order for our Products via RESELLERS: resellers, distributors, agents, stores and partner online sales sites, marketplaces, private sales, discounters or destockers, must be managed by the customer service of the said “RESELLER”.
The CUSTOMER being considered here as an INDIRECT CUSTOMER having purchased the BED REPUBLIC Products via a means other than that of the Site or direct contract with BED REPUBLIC, the INDIRECT CUSTOMER is then invited to consult the conditions of sale of the RESELLER, which will be those applicable to the contract of sale and warranty.
The warranty applied is that applied by the partner, defined by its commercial policy and by default for the reseller systematically 2 years. The CUSTOMER known as an “indirect CUSTOMER” should contact the RESELLER in question. Please note that in this case, for BED REPUBLIC, the applicable warranty is by default 2 years.
No warranty extension is granted by BED REPUBLIC to its partners, who are responsible for the warranty conditions displayed on their T&Cs.
BED REPUBLIC has no control, over the absence of a direct contract with the INDIRECT CUSTOMER, over the treatment, guarantees or applications of the General Conditions of Sale, of the sales of BED REPUBLIC Products carried out by its RESELLER partners.
In the event of direct contact from the BED REPUBLIC CUSTOMER service of a so-called INDIRECT CUSTOMER, without going through the RESELLER, BED REPUBLIC will not be authorized to process the request, and consequently, the request will remain unprocessed and unanswered.
Article 10.8 – Application of the non-conformity guarantee by measuring the Product.
Article 10.8.1 – Taking measurements
Due to the soft materials and production technologies used to produce BED REPUBLIC Products, a possible tolerance is issued on the Product and must be accepted by the CUSTOMER.
BED REPUBLIC grants itself a variation margin on the height/width/length of the Products Mattresses, mattress toppers, pillows and duvets, in an optimal condition for the use of the Product, corresponding to the degree of movement/density of the materials and the difference accepted for this category of Products.
Article 10.8.2 – European standardized technical conditions
Complaints regarding measurements of length, width and thickness within the tolerance limits of the European regulation UN / EN 1334 will be taken into account if the indicated size of the mattress or pillow is exceeded by more than 1%.
Normal settlement of the internal layers oscillating between +0mm/-20mm. Loss of firmness and hardness up to 15% (UNE standard / EN 1334: 1996) PN- EN 1334: 2001.
Length/width/height for the categories mattresses, mattress toppers, pillows, duvets, padded protections, furniture: 2cm of flap.
Article 10.9 - Warranty extension (commercial warranty) - up to 7 years warranty.
BED REPUBLIC we offer a 7-year guarantee on the dimensional stability and durability of the main materials.
The warranty covers any defects found during the warranty period caused by the use of defective materials, faulty design or improper manufacturing.
The warranty extension allows you to extend the applicable warranty for a longer period than the default legal warranty of 2 years.
The warranty extension does not provide access to conditions already excluded previously, following the list of exclusions previously cited.
The 7-year warranty extension only applies to a direct purchase with the company BED REPUBLIC (invoicing data from the seller BED REPUBLIC on the authentic purchase invoice) on the Sites owned by BED REPUBLIC SAS ( www .bedrepublic.eu , www.sommeil-et-tradition.com , www.leonis-literie.com ), BED REPUBLIC own stores, and cannot apply to RESELLERS: distributors, partner stores, private sales destockers, marketplaces or sellers.
And according to the following conditions of application:
Article 10.9.1 - Products associated with the extension of up to 7 years of warranty
Mattresses, box springs, headboards, bed frames, mattress toppers labeled BED REPUBLIC, Sommeil et Tradition, Leonis, Maison Couleurs, Pastel Literie and Nuage Nuage, sold under the BED REPUBLIC brand, unless otherwise indicated.
For any Product or category of Product not present in this list, the guarantee applicable by default is the legal guarantee of 2 years and cannot benefit from an extension.
Article 10.9-2 – Subscription to extended warranty insurance up to 7 years of warranty
The CUSTOMER can take out Extended Warranty insurance, for a variable duration of their choice, limited to 7 years, allowing the default warranty of 2 years to be extended to a specific category of Product.
It only applies to Products from this list:
Mattresses, box springs, headboards, bed frames, mattress toppers labeled BED REPUBLIC, Sommeil et Tradition, Leonis, Maison Couleurs, Pastel Literie and Nuage Nuage, sold under the BED REPUBLIC brand, unless otherwise indicated.
For any Product or category of Product not present in this list, the guarantee applicable by default is the legal guarantee of 2 years and cannot benefit from an extension.
ARTICLE 11: RETURN OF PRODUCTS
Don't forget, before requesting a return: remember to sort, reuse, resell, donate or recycle.
Especially resell or give away! because certain Products, even if we no longer love them, they can last a lifetime, and have several!
Article 11.1 - Resumption of the old Product
As part of the purchase of a Product, you can return your used equipment (of the same type and equivalent dimensions) free of charge so that it can be reused, recycled and/or recovered according to the rules in force.
The take-back is offered by BED REPUBLIC according to the following conditions and terms, put in place in collaboration with eco-organizations approved by the State: The free take-back of used Products by the distributor (Articles R. 543-246 and L. 541-10-8 of the Environmental Code (version applicable as of January 1, 2022).
The distributor must take back or have a third party take back, free of charge, used Products which the end user discards, within the limit of Products of a nature and dimensions equivalent to those offered for sale by the distributor.
This recovery must take place at the same time as delivery of the Product ordered.
This is why the CUSTOMER must ask to contact BED REPUBLIC without waiting before or after their Order (immediately), so that we can organize recovery upon your delivery.
A recovery investigation will be carried out systematically.
In the event of incompatibility of recovery or difficulties following the feasibility study, or disagreement on the nature of the Product to be returned, BED REPUBLIC will be entitled to cancel the Order unconditionally, if the condition of recovery is an obligation. to the customer.
ARTICLE 11.2 - Conditions for taking back an old Product.
The recovery only applies in the case of a new Order, confirmed and paid, for a BED REPUBLIC Product, purchased directly from the company BED REPUBLIC SASU, invoice in support of the company BED REPUBLIC SASU.
The recovery cannot be the subject of a transaction request from the CUSTOMER. It is considered a free gift with complete, irrecoverable and irrevocable loss of property.
Important point: even in the event of a future dispute!
In accordance with the AGEC law, “Anti-Waste for a Circular Economy”, taking effect on January 1, 2022, BED REPUBLIC takes back old furniture to fight against waste and develop donations and solidarity reuse.
When the CUSTOMER purchases a large piece of furniture via BED REPUBLIC and its Websites, the company BED REPUBLIC can take back the CUSTOMER's used Product free of charge upon delivery to their home of their new Order or at another time than that of delivery of the new Product(s) ordered, whether they are BED REPUBLIC Products or Products of other brands, according to the conditions established in the articles below.
The recovery conditions do not apply in the context of a reseller, an agent, a store or a SITE reselling BED REPUBLIC Products. Only as part of a direct purchase with the company BED REPUBLIC. In these different cases, please contact the RESELLER company that sold the BED REPUBLIC Products, which will be in charge of this recovery procedure.
Article 11.3. Conditions for taking back bulky furniture
The furniture must be bulky (length + width + height greater than 2 meters or weight greater than 30 kg) and must not be able to be transported without equipment.
The used furniture must be of the same nature as the furniture purchased and delivered. For example, if you buy a mattress, BED REPUBLIC takes back an old mattress and not an old sofa…
The used furniture must be of the same quantity as the furniture purchased and delivered. The return will be made on the principle of one piece of furniture purchased = one piece of furniture taken back.
The furniture must be dismantled before recovery: the panels must be dismantled; only the screws can be kept. The feet of a box spring or the slats for example. The elements making up the used Product to be taken back will be collected in the same place, in an accessible manner.
Used furniture must not harm the practicality, safety and health of the carrier (risk of cuts, flammable products, hygiene conditions, insects, difficulties of access, impossibility of pick-up, removals, etc. .). The carrier will be entitled to refuse the return of your furniture if it does not comply with the conditions detailed above after having informed it.
It must be possible to take back the old furniture upon delivery of the new Product, during the same operation. If the old furniture to be taken back is unavailable at the time of delivery, it cannot be taken back at a later date.
The return of the old furniture will take place at the same place as the delivery of the new Product.
If the new furniture is delivered to the door, the collection of the old furniture will be delivered to the truck. The used Product must therefore be made available to the delivery person at the foot of the truck.
If the new furniture is delivered to the room of your choice, the old furniture will be collected in the room of your choice.
In the event of withdrawal once the free return has been carried out, the CUSTOMER gives up his right to the old piece of furniture taken back upon delivery of the new piece of furniture. In addition, a recovery fee will be deducted from the amount refunded to the CUSTOMER.
If the return concerns a mattress or textile furniture such as sofas/armchairs, upon delivery of your new mattress or textile furniture, you must cover the Product for hygiene reasons. The carrier will be entitled to refuse the return of your used furniture or mattress if it does not comply with the conditions detailed above.
If all the above conditions are validated, to benefit from the recovery of your used furniture or mattress upon delivery to your home, please follow the procedure below:
Send a written request within a maximum of 2 hours after placing your Order to the address help@bedrepublic.fr indicating:
Subject: AGEC RESUME.
Complete Order Number,
First and last name, full address, CUSTOMER availability
Type of furniture to be purchased (box spring, bed, headboard, etc.),
Dimensions of the furniture to be taken (length / width / height), estimated volume.
Photos/videos of the old furniture to be replaced,
Photos and videos of access conditions.
An explanatory plan of the support.
An estimated weight.
Your telephone number, email and contact person
Number of CLIENT people available for provision
The CUSTOMER must make himself available, friendly and courteous, and make himself available as close as possible to the pick-up truck through him, being helpful and not passive, to facilitate the work of the operators/carrier in charge of the pick-up. .
Failure to comply with these rules will result in a firm and definitive refusal of support, and travel and non-support costs will be applied, even if the support is not finalized.
Any missed slot, customer unavailability not notified within 48 hours in advance, will result in a definitive refusal of support, and travel and non-support costs will be applied.
Failing this, BED REPUBLIC cannot guarantee the recovery of the Product by its carriers.
Any request made beyond 2 hours after placing the Order will not be possible for recovery.
11.4. Conditions for taking back a small Product or small piece of furniture
BED REPUBLIC does not take back your old small Product or used furniture upon delivery. A small piece of furniture is a piece of furniture whose weight is less than 30 kg or its dimensions (length + width + height) are less than 2 meters or, with the possibility of being flexible and folded making these dimensions and weight conditions possible (mattress topper For example...).
Pillows, duvet, bed linen, mattress toppers, towels, protection, accessories are mainly non-returnable Products, which can be placed in suitable collection bins.
You can drop off your small used Product or small piece of furniture at a collection point, free of charge. The list of collection points is available on the following SITES:
https://www.eco-mobilier.fr/vos-points-de-collecte-dedies/
https://www.maisondutri.fr/livraison-et-reprise-de-votre-meuble/
https://refashion.fr/citoyen/fr/point-dapport
11.5. Return of the product at the CUSTOMER's discretion, excluding the right of withdrawal.
The CUSTOMER may, if he wishes, use the services of BED REPUBLIC carriers for the return of his old Product, without conditions other than a purchase on the SITE of a Product of a type equivalent to that to be returned.
The recovery costs will be the responsibility of the CUSTOMER.
In this case, the costs are specific to each case, and it is necessary to contact CUSTOMER Service using the contact form, in order to confirm whether the basic pricing displayed below is suitable for the recovery case requested by the CUSTOMER .
The amount of the costs will be calculated according to the type of Product and the distance to be traveled by the carrier to collect the Product and return it to the warehouse.
Administrative fees will be applied for this procedure.
Table of return costs according to the type of applicable Product: attached is the price list, unit, including tax – update 2024.
Fees may vary depending on the nature of the request, but also the area. This is why it is imperative, if the CLIENT wishes this service, that a preliminary study is carried out before any action.
The service will only be carried out after agreement and a complete study carried out by the services of BED REPUBLIC, with clear and complete elements, duly provided by the CUSTOMER and validated in conformity by BED REPUBLIC.
ARTICLE 12: RESERVATION OF OWNERSHIP CLAUSE
In accordance with article 2367 of the Civil Code, it is expressly agreed with the CUSTOMER that the transfer of ownership of our Products is suspended until full payment of the price.
The CUSTOMER undertakes to allow the identification and claim of the goods at any time.
ARTICLE 13: INTELLECTUAL PROPERTY
All texts, comments, works, graphics, illustrations and images reproduced on the BED REPUBLIC SITE are reserved under copyright as well as intellectual property. All elements of the SITE are and remain the exclusive property of BED REPUBLIC or of the holders of said rights having granted an exploitation right to BED REPUBLIC.
Content means all visual, audiovisual and written information that appears on the SITE, including all graphics, photographs, designs, iconography, animations, videos and text (collectively, the “Content”).
As such and in accordance with the provisions of the Intellectual Property Code, none of the content which appears or is available on the Site may be, in whole or in part, copied, reproduced, represented, used, republished, downloaded, posted, transmitted or distributed in any way whatsoever without the prior written consent of BED REPUBLIC.
Any total or partial reproduction of the Site or one of the Sites published by BED REPUBLIC by any means whatsoever is strictly prohibited. It would constitute an infringement punishable by articles L. 335-2 et seq. of the Intellectual Property Code.
Any person who has a personal website and who wishes to place, for personal use, on their site a simple link referring directly to the home page of the Site or one of the Sites, must request one. authorization to BED REPUBLIC. This will in no case be an implicit affiliation agreement.
The code and software underlying one of our Sites are the exclusive property of BED REPUBLIC and are protected by applicable industrial property laws. The user is under no circumstances authorized to use said program and code for purposes other than the normal use of one of our Sites.
All trademarks, logos, service marks, trade names, trade dress and other device marks or distinctive signs (collectively, the “Marks”) displayed on any of our Sites and/or the BED REPUBLIC Products ( collectively, the “BED REPUBLIC Brands”) are the exclusive property of BED REPUBLIC and are protected by applicable intellectual and industrial property laws.
In certain cases, we may display Marks belonging to third parties with whom we have established a business relationship.
If you are a member of a media outlet, you may use content on our news page without our prior written permission. In this case, the content may only be used for legitimate, accurate, non-commercial purposes that are not likely to cause confusion as to the source, sponsorship and/or affiliation of BED REPUBLIC or the Products BED REPUBLIC and its brands.
The brands BED REPUBLIC, H.REPUBLIC, LEONIS, LEONIS LITERIE, SOMMEIL et TRADITION, NUAGE NUAGE, MAISON COULEURS are trademarks registered at the EUROPEAN level or more (depending on the brand), including BED REPUBLIC SASU for full operation.
ARTICLE 14: RESPONSIBILITY
Article 14.1. Liability of the sales contract
The Products offered on the BED REPUBLIC SITE comply with current French and European legislation and the standards applicable in France and Europe.
As a reminder, BED REPUBLIC cannot be held responsible, towards a member or a third party, for any indirect damage, any operating loss, profit, turnover, indirect, incidental, special or exemplary damages. , punitive or consequential, including loss of data, personal injury or property damage, occurring in any way, even if such damage or loss or harm was foreseeable and/or informed to or by BED RPEUBLIC, or if its possibility had been brought to his attention.
Article 14.2. Responsibility of Products and Sites
The quality, definition or lighting of the photo, as well as the calibration of your computer screen may lead to minimal variations in the representation of the Products presented for sale.
BED REPUBLIC cannot be held liable for any damage whatsoever resulting from a professional activity.
BED REPUBLIC has only an obligation of means in all stages of access to the Sites, visiting, entering forms, placing Orders, preparing Orders, delivering Orders, returning Products and refunds for Orders to be refunded.
The liability of BED REPUBLIC has no impact on the inconveniences or damages inherent to the use of the Internet network and external to the precautions taken by BED REPUBLIC.
All cases of force majeure, external intrusion or presence of computer viruses cannot be controlled by BED REPUBLIC.
ARTICLE 15: IT LAW AND FREEDOMS – Cookies Policy
When the CUSTOMER browses the Site or one of the Sites, creates an account and/or places an Order, BED REPUBLIC acts as controller of the personal data transmitted by the CUSTOMER.
For more information on how BED REPUBLIC collects and processes the CUSTOMER's personal data as well as the rights available to the CLIENT, the latter can consult the BED REPUBLIC Privacy Policy present on the Site or on one of the Sites .
ARTICLE 16: MEDIATION – SETTLEMENT OF DISPUTES
In accordance with article R. 612-1 of the Consumer Code, the CUSTOMER can use the mediation service free of charge, electronically.
For all complaints already filed in writing with the seller's CUSTOMER service for less than a year and not satisfied.
In order to facilitate the rapid and efficient processing of your written complaint, we recommend that you title your email or postal letter “Complaint prior to any referral to the mediator”, and communicate to our complaints service, Contact Form , the following information :
- Your contact details: title, first name, last name, postal address, email address, the telephone number at which you can be reached and your availability times
- The number and date of the invoice corresponding to your purchase, or, failing that, the Product concerned, the date and method of purchase, the method of payment, the date and method of delivery
- The reason for the complaint (delayed delivery, incomplete delivery, defective or damaged product, imperfectly executed service, etc.), when the defect was visible upon delivery, you can attach a photograph showing it. You can also attach all the documents useful for understanding your complaint (contract, General Terms and Conditions, etc.)
- Your exchanges (emails, letters, faxes) with the professional
- The envisaged solution: replacement or repair of the Product, reduction of the price, request for damages, termination of the contract, etc.
MEDIATION: For all complaints already filed in writing with the seller's CUSTOMER service for less than a year and not satisfied, in accordance with article L.616-1 of the Consumer Code, the CUSTOMER can use the CUSTOMER service free of charge. CMAP mediation either:
CNPM CONSUMER MEDIATION SAS
27, avenue de la Libération
42400 Saint-Chamond
http://cnpm-mediation-consommation.eu
Online Dispute Resolution Platform:
The European Commission has set up an Online Dispute Resolution platform to facilitate the extrajudicial settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link:
https://webgate.ec.europa.eu/odr/
ARTICLE 17: APPLICABLE LAW – DISPUTES
The primary desire of BED REPUBLIC is to never have a dispute of any nature whatsoever with its CLIENTS.
However, if a dispute or claim arises as a result of these General Terms and Conditions, one of the Sites, the purchase of Products or your use by the CUSTOMER of any service available on one of the BED REPUBLIC Sites, the following rules and procedures will apply.
Contracts resulting from purchase and sale transactions concluded through one of the BED REPUBLIC Sites are subject to French law. Any breach of any of the rules herein will result in legal proceedings before the competent courts.
Article 17.1. Conflict resolution
If, for whatever reason, the CUSTOMER wishes to voluntarily initiate this informal process of amicable resolution of the dispute, the CUSTOMER must submit a notice clearly marked “Notice of Dispute” and must contain their name, address and contact details, a brief but clear statement of the complaint/dispute, indicating the resolution that the CLIENT is seeking.
All notifications should be sent to help@bedrepublic.fr
BED REPUBLIC will contact by email the address that the CUSTOMER specified in their notification or the physical address that BED REPUBLIC stored when placing an Order on one of the Sites.
17.2. Claim failed
In the event of failure of the complaint request to the CUSTOMER Service or in the absence of a response from this service, the CUSTOMER has the possibility of resorting to a consumer mediator with a view to amicably resolving the dispute between them. at BED REPUBLIC.
In accordance with the provisions of articles L. 611-1 and R. 612-1 et seq. of the Consumer Code concerning the amicable settlement of disputes: When the consumer has sent a written complaint to the professional and has not obtained satisfaction or response within two months, he can submit his complaint free of charge to the consumer mediator.
The mediator must be contacted within a maximum period of one year from the initial complaint (See article 16 to inform of mediation.).
17.3. Faculty to refer the matter to the judge
The competent jurisdictions will be those of the French courts subject to a specific rule of jurisdiction based on the CUSTOMER's place of residence.
ARTICLE 18: MEMBERSHIP OF ECO-PARTICIPATION
BED REPUBLIC is registered in the National Register of producers of furniture elements - the Environment and Energy Management Agency (ADEME) under number FR356614_10NOJC
And
to Extended Producer Responsibility (EPR) for household packaging under number FR356614_01KEWY (CITEO).
These identifiers guarantee that BED REPUBLIC, by adhering to Éco-mobilier and CITEO, is in compliance with the regulatory obligations incumbent upon it pursuant to articles L541-10 et seq. of the Environmental Code.
BED REPUBLIC is registered in the REFASHION register.
ARTICLE 19: update date
These General Terms and Conditions are updated as of 04/30/2024.
APPENDICES
Annex 1: list of countries and specific zones/postal codes in delivery.
Croatia – Croatia
(Not listed in BED REPUBLIC delivery authorizations)
(HR) 20221-20226 21420 22000 22310-22312 51511-51517
20260-20261 21423-21426 22010 22317-22324 51521-51523
20263-20264 21430-21432 22020 23212 51542
20270-20275 21450 22030 23234 51550-51557
20289-20290 21454 22202-22206 23249-23251 51559
21220 21460 22211-22215 23262-23264 51561-51564
21223-21225 21462-21463 22221-22223 23271-23275 53291
21400-21401 21465-21469 22231-22236 23281-23287 53294
21403-21405 21480 22240 23291-23296 53296-53297
21410 21483 22242-22244 51280-51282
21412-21413 21485 22300-22307 51500
France (FR)
17111 17480 17670 29242 56780
17123 17550 17740 29253 56840
17190 17580 17840 29259 85330
17310 17590 17880 29990 85350
17370 17630 17940 56360
17410 17650 22870 56590
Corsica - Corsica
20000-20999
Germany (DE)
18565 25946-25949 26465 51280-51281 51561-51562
25845-25847 25952-25955 26474 51500 51564
25849 25961-25970 26486 51511-51514 83256
25859 25980 26548 51516-51517
25863 25985-25986 26571 51521-51523
25869 25988-25990 26579 51550-51552
25929-25933 25992-25994 26757 51554-51557
25938-25942 25996-25999 27498 51559
Italy (IT) - Italy
04020 25050 30135 71040 91023
04027 30010 30141 80070-80071 92010
07024 30012 57030-57039 80073-80077 98050
07042 30100 58010 80079 98052
07046 30121-30126 58012-58013 90010 98055
09014 30131-30133 58018-58019 91017
Sicily - Sicily
90010-90151 92010-92100 94010-94100 96010-96100 98020-98168
91010-91100 93010-93100 95010-95127 97010-97100
Sardinia - Sardinia
08010-08100 09070-09099 09124 09170
09010-09049 09100 09126
Netherlands (NL) – Netherlands / Holland
1156 8881-8884 8899 9166
1791-1797 8891-8897 9161-9164
Portugal (PT)
62601
Azores - Azores
9500-9999
Madeira
9000-9499
Spain (ES) - Spain
Balearic Islands
07000-07999
Canary Islands – Canary Islands
35000-35999*
Appendix 2: table of shipping costs, return costs, processing, disputes, returns
UPDATE 2024
Appendix 3: Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract)
To the attention of BED REPUBLIC, whose head office is located at 8 bis rue Abel 75012 PARIS (France), and whose contact details are +33 (0)7 56920036 and help@bedrepublic.fr
:
I/We (*) hereby notify you/us of my/our (*) withdrawal from the contract for the sale of goods (*)/provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date :