FAQs

A lot :

- faster

- more quality

- production on demand possible

- expertise

- reduced ecological impact

- a contribution to maintaining our local/European employment

But above all, the passion of the people who make our products.

We manufacture in France, Spain, Portugal, Belgium and Poland

Not necessarily.

Of course, when we first approach the price, we will never be cheaper than a first price product distributed by mass retailers, and manufactured 12,000 km away in disastrous conditions...

But in the end, BED REPUBLIC will cost you even less: because you will gain on the quality and durability of your product.

That would be our greatest wish!

Unfortunately, we have to face the facts: producing everything in France is difficult, sometimes even impossible.

- Some jobs have disappeared

- Cost may be prohibitive for some products.

- Some industries no longer exist or are better controlled by other regions or countries.

(but we would love to have everything local but we remain realistic).

No stock.

No surplus production

No storage costs.

No sales or clearance.

A fresh product, made for you, tailor-made, at a controlled price, which will not be transported from warehouse to warehouse to be stored for months while waiting for promotions.

We make your order when you place an order, because it means there is a need on your part to own this item.

And even if we don't sell millions of products, that's all the same.

You just have to be patient: between 1-5 weeks, with an average delay observed of around 3 weeks.

Choosing a mattress depends on several essential criteria that influence your comfort and quality of sleep.

Here are the main things to consider:

- Your sleeping position: whether you sleep on your back, side or stomach, a mattress adapted to your posture can greatly improve your comfort.

- Your body shape: a mattress must provide good support for your body based on your weight and height.

- If you sleep as a couple with different body shapes, choose a mattress that adapts to these differences.

- Sleeping independence: if you share a bed, choose a mattress that minimizes movement so as not to disturb the other person's sleep.

- Specific pathologies: if you suffer from back pain, allergies or night sweats, it is important to select a mattress that meets these specific needs.

- Mattress technology: memory foam, springs, latex… each technology has specific advantages.

We help you choose the one that best suits your expectations.

At Bed Republic, we offer you the opportunity to try some of our mattresses for 60 Days/Nights to make sure your choice is the right one.

The firmness of a mattress is a key factor in ensuring a restful sleep. It depends on the density and type of suspension of the mattress, and must be adapted to your body shape.

A good mattress should keep your spine aligned, without you sinking in too much or the support being too rigid.

At Bed Republic, we offer several firmness levels ranging from balanced to extra firm, with our preference being.

However, firmness (because it is popular with more than 87% of customers).

Two indicators are important: reception and support, so that everyone can find the comfort that suits them.

Whether you prefer a soft welcome or firmer support (which is the most appreciated and which our mattresses are characterized in this sense), it is essential to choose a mattress that respects the natural alignment of your body and above all supports it.

Don't hesitate to choose our range of mattresses eligible for the 60-night test to ensure that the firmness chosen meets your expectations!

Weight is an important factor in choosing your mattress, as it influences the level of support needed for quality sleep.

A mattress adapted to your body shape will allow you to maintain good spinal alignment while providing optimal comfort.

At Bed Republic, we recommend firmer support for people with a larger build to ensure good support, while lighter builds may prefer softer support to avoid a feeling of rigidity.

Preferably, all body types, regardless of weight, should go for a firm mattress.

Our mattresses and mattress toppers support weights of up to 150kg/person.

Our mattresses and mattress toppers support weights of up to 120kg/person for a double mattress (consistent with the fact that two people can sleep on it) and up to 150kg for a single mattress.

Memory foam is particularly popular for its ability to adapt to the shape of your body.

With its heat-responsive technology, it perfectly adapts to your body shape, molding your body in a way, relieving pressure points and providing personalized support. Whether you are light or heavy, this foam guarantees optimal comfort by maintaining the natural alignment of your spine.

At Bed Republic, all of our mattresses use memory foam, also called visco-elastic foam.

These memory foam mattresses are designed to provide an enveloping sleeping sensation, ideal for those looking for ergonomic support, a soft welcome and undisturbed sleep.

In addition, they limit movements, perfect for couples who want good sleeping independence. Their weak point would be that they retain a little more heat, even if at BED REPUBLIC, our memory foams are specially designed with AEROCELULAR ventilation technology which prevents this cold effect when receiving, hot when sleeping that some memory foam mattresses can have.

Memory foam mattresses and spring mattresses offer distinct sleep experiences, tailored to different needs and preferences.

Memory foam mattress:

Comfort and Support: These mattresses are designed to contour to the body, providing personalized support and reducing pressure points. This can help relieve body pain and improve blood circulation.

Motion absorption: Memory foam absorbs motion, making it a great choice for couples. If one partner moves during the night, the other will feel less disturbance.

Durability: Memory foam mattresses are generally durable and can retain their shape for many years with proper care.

Spring mattress:

Balanced/Firm Support: These mattresses offer firmer support due to their internal springs. They may be preferred by those who like a bouncy, supportive feel.

Ventilation: Innerspring mattresses allow for better air circulation, which can help regulate temperature at night. This often makes them cooler than memory foam mattresses.

Variety of Comfort: Innerspring mattresses come in a wide range of firmness levels, allowing consumers to choose the one that best suits their personal preferences.

In summary, the choice between a memory foam mattress and an innerspring mattress depends on your preferences for comfort, support, and sleep temperature.

At BED REPUBLIC, we favor:

- Pocket spring mattresses - we do not use BONNEL springs

- Mattresses with micro spring technology

- Memory foam technology mattresses

- Hybrid mattresses:

All of our spring mattresses have a layer of viscoelastic memory foam.

First of all, it is not advisable to take a mattress that is too soft.

At BED REPUBLIC, we do not offer soft mattresses, which do not effectively support the spine.

However, choosing between a firm and soft mattress depends on personal preferences for comfort and support, as well as specific sleep needs.

After all, tastes and colors are unique to each individual.

Firm mattress:

Optimal Support: Firm mattresses provide more pronounced support, making them ideal for people who need good spinal alignment, including back or stomach sleepers.

Reduced pressure points: By being more rigid, these mattresses prevent the body from sinking too much, which can be beneficial for those who suffer from back or joint pain.

Durability: Firm mattresses are often more durable and can better resist sagging over time.

Soft mattress:

Contouring comfort: Soft mattresses are designed to contour to the body, providing a soft and comfortable feel. They are particularly suitable for side sleepers, as they relieve pressure points on the shoulders and hips.

Motion absorption: Thanks to their softness, these mattresses absorb movements better, which is beneficial for couples, as disturbances are minimized.

Warmth: Soft mattresses can retain more heat, which can be nice for those who like to sleep in a warm atmosphere, but less suitable for people who tend to feel hot at night.

In short, the choice between a firm mattress and a soft mattress depends on your sleeping position, your comfort preferences and your need for support, although at BED REPUBLIC, we strongly encourage you to opt for a firm mattress.

To maximize the durability and comfort of your mattress, here are some practical tips:

- Use a mattress protector: A mattress protector can protect your mattress from stains, moisture, and dust mites. This helps keep your mattress clean and fresh.

- Rotate and flip your mattress: If your mattress is designed to be flipped, do so every three to six months to prevent uneven sagging and ensure even wear. Even for non-reversible mattresses, rotating them from head to toe can help.

- Let the mattress air out: Let your mattress breathe by removing the sheets and leaving it exposed to the air for a few hours each week. This helps eliminate moisture and prevent dust from accumulating.

- Avoid jumping on the mattress: Even if it is funny, treat your mattress with care to avoid damaging its structure. Avoid jumping or making sudden movements on it, cuddling and lovemaking are widely allowed with a certain restraint all the same, without ulterior motives of course.

- Choose good support: Use a suitable box spring or mattress foundation that provides adequate support. A good bed frame helps maintain the shape of your mattress and prevent premature sagging.

- Clean regularly: Vacuum your mattress from time to time to remove dust and allergens. If stains occur, follow the manufacturer's cleaning instructions.

- Avoid humidity: Keep your mattress in a dry environment to prevent mold and odors from developing. If you live in a humid climate, consider using a dehumidifier.

- Replace it at the right time: The lifespan of a mattress varies depending on the type, but it is generally recommended to replace it every 7 to 10 years.

- Be alert for any signs of sagging or discomfort.

By following these tips, you can extend the life of your mattress and enjoy comfortable sleep for years to come.

Choosing the right size (of your mattress, eh?) is crucial to ensuring quality sleep.

A mattress that is too small can affect your comfort, while a suitable mattress allows you to move freely without disturbing your partner.

It is therefore important to take into account your body shape, your sleeping habits, and the space available in your room.

For optimal comfort, we recommend choosing a mattress that is at least 15 to 20 cm longer than your height.

If you are sleeping as a couple, it is best to choose a width of at least 160 cm to ensure enough space for everyone.

Remember, the more space you have, the better you sleep!

At Bed Republic we offer a wide range of sizes, from single to king-size mattresses and up to 200cm wide by 200cm long (200x200cm), as well as custom sizes (as special orders), to suit all needs.

Although we often think of adjusting the heating thermostat or using a fan or air conditioning to regulate the temperature of the room, your mattress, as well as your bedding (box spring, sheets, pillows, duvets, etc.) also play an important role.

When it comes to mattresses, some mattresses can retain body heat, which can make your sleep less comfortable (this is not the case with BED REPUBLIC thanks to our technology), especially if you tend to get hot at night.

A mattress's ability to regulate heat depends on the materials it is made of.

For example :

Memory foam mattresses, while offering exceptional comfort, tend to retain heat due to their high density.

Spring and hybrid mattresses, thanks to their aerated structure, allow better air circulation, making them cooler.

Latex mattresses, especially those made from natural latex, offer a good balance between comfort and breathability, promoting cooler sleep.

At Bed Republic, we offer mattresses with thermal regulation technologies to give you a comfortable sleep, even on hot nights. We favor the hybrid micro spring range, which will be a perfect compromise between quality/price/comfort.

Feel free to check out our mattress options to find the one that will meet your thermal comfort needs.

The recommended height for a mattress base is generally between 25 and 30 cm (feet included).

This ensures good support while making it easier to get into bed. The mattress will also influence the height, as a box spring that is too thin with a mattress that is too thick and heavy will also not be suitable.

However, this may vary depending on personal preference and mattress height.

Some have a low style, with a thin bed base and a very fine mattress, and conversely, you can find high beds, with more than 55-60cm high (mattress included) which will give you a hotel and palace look.

At BED REPUBLC, our box spring and mattress sets have a perfect balance in terms of height (between 45-60cm all inclusive), with a very short range of box springs:

Only 2 box spring heights: 13 and 20cm (excluding feet).

- 13cm+15 feet

- 20cm + 15cm feet.

Leg height variations are also available.

Our BED REPUBLIC mattresses are compatible with most non-articulated and non-mechanical/electric bed bases on the market.

The choice of box spring can influence your comfort and the durability of your mattress.

BED REPUBLIC also offers box springs, but this is not a purchase requirement to use a BED REPUBLIC mattress.

Here are some tips to help you make the right choice:

- Slatted bases: Suitable for all types of mattresses, they promote good ventilation and are particularly recommended to improve the breathability of the mattress. If you suffer from back pain, a base with exposed slats can offer better support.

- Box springs: Ideal for spring mattresses, they are not suitable for foam or latex mattresses, as they may affect their performance.

- Electric bed bases: Our mattresses are not compatible with electric bed bases (unless otherwise specified...).

Remember that the box spring plays an important role in overall comfort, it is the "foundation" of your sleep, and represents about 30% of the firmness of the whole.

For more firmness, opt for a rigid slatted base.

If you prefer a softer bed, flexible slats are the way to go.

Again, tastes and colors are unique to each individual.

At BED REPUBLIC, we offer you a wide choice of mattress sizes, namely:

60 x 120 cm, 70 x 140 cm, 70 x 180 cm, 80 x 190 cm, 80 x 200 cm, 90 x 180 cm, 90 x 190 cm, 90 x 190 cm, 90 x 200 cm, 100 x 190 cm, 100 x 200 cm, 120 x 180cm, 120x190cm, 120x200cm, 135x180cm, 135x190cm, 135x200cm, 140x190cm, 140x200cm, 150x180cm, 150x190cm, 150x200cm, 160 x 190 cm, 160 x 200 cm, 180 x 200 cm, 200 x 200 cm, 2 x 80 x 200 cm, 2 x 90 x 200 cm, 2x Twin mattresses.

The most common sizes are: 80x200cm, 90x190cm, 90x200cm, 140x190cm, 140x200cm, 160x200cm, 180x200cm.

If these sizes are not indicated on the product sheet, we invite you to contact our customer service to obtain a personalized offer.

Yes, as with all new products, your mattress may have a slight odor when unpacked.

This smell is usually due to the vacuum packaging, which preserves the freshness of your mattress.

It's the smell of new.

Don't worry, it is non-harmful as it is not related to chemicals or glues (we use water-based glues).

To get rid of this smell, we recommend airing the room where the mattress is located for a few hours.

The ideal is to simply air the mattress, if you can.

This will promote air circulation and help dissipate any residual odors quickly.

In case you have a latex mattress, a slight latex smell may also be felt, but it will dissipate in a short time.

Over time, it is normal for odors to appear due to perspiration and other factors.

To avoid this, we recommend regular maintenance of your mattress, including the use of a mattress protector.

Moreover, at Bed Republic, we are committed to using high-quality materials, without harmful chemicals, in order to guarantee healthy and restful sleep.

We have two sides: One side with a softer filling, and one side that is much firmer.

We can call them "summer side" and "winter side", because this is still a common practice among some traditional manufacturers and an indelible marketing since the 1970s in our customer consciousness.

They can also be described as soft/balanced side (winter) and very firm side (summer).

And indeed, our body, depending on the seasons, does not have the same expectations in terms of sleep regeneration: for cocooning in winter, we will opt for a softer side; for sports activity and heat, we will opt for a much firmer side in summer.

However, just because the seasons change doesn't mean we have to change the side of our mattress.

It's a question of taste, and our mattresses are designed to be used on one side only... for their entire lifespan.

It is therefore not an obligation to use a summer or winter side, it is a concept that we can almost call marketing, but well anchored in our culture!

Our mattresses are designed with innovative materials that allow optimal temperature regulation throughout the year, so use the side you prefer, if you wish, even all year round (provided you air it well).

Important point: changing sides is also good for "airing" your mattress, but this should in no case be an obligation.

In some of our mattresses, this is clearly indicated on the label: in writing or in the form of symbols.

It is also possible that this is not indicated.

But, by definition, the summer side is the firmest.

By default, therefore, the winter side - or all-season side - will be more flexible.

A final case is that of mattresses with front brand labels: once the label is on the right side, it is the winter side. And so a label on the wrong side will be the summer side...

Unpacking your BED REPUBLIC mattress is quick and easy!

But it is FORBIDDEN to use any sharp tool or utensil. Your hands and a little elbow grease are enough. Using a sharp object can cause irreversible damage to your mattress.

Here are the steps to follow:

- Preparation: Place the mattress in the room where you want to install it. Note that our mattresses can be heavy and bulky, so it is strongly recommended to use a second person, especially for its installation.

- Unpacking: Take the mattress out of its box and slide it out. It is a "rolled tube"...

- Removing the packaging: Use your hands to remove the adhesive tape securing the recyclable plastic that compresses the mattress. Remove the plastic in its entirety.

Although we would like to eliminate this plastic, it is necessary to protect the mattress during transport.

- Unrolling: Unroll the mattress on a flat surface, highly recommended on the bed where it is to be positioned, and position it correctly on your box spring/bed/bed frame.

Avoid installing it directly in its favorite place.

Warning: once the plastic has an air intake, the mattress will decompress, and this very rapid phase can be quite surprising: the mattress will take on a considerable volume in a few seconds.

Better not be in an elevator when this happens if you know what I mean! because the mattress will regain its full volume (not to be reproduced or opened in an elevator!).

-Rest time: Let the mattress regain its shape.

It may take a few hours or even a few days, but you can usually sleep on it the same night.

To help with this process, feel free to lift each corner slightly and shake it gently, or even lay directly on it. The fact that the mattress is used will also give it back all of these qualities, in the coming weeks of your use.

We have chosen to deliver our mattresses rolled and compressed to facilitate their transport and minimize the bulk.

Remember to recycle the packaging plastic after unpacking.

At Bed Republic, we are continually working to find more sustainable alternatives for our packaging, with materials here 100% recyclable.

Yes and no.

The feeling of novelty, especially in an environment like sleep, can be annoying. Let's not jump to conclusions, wanting to return your product from the first night: if for example our mattresses are firmer than your old mattress, it's normal and it's "better" for your health, and this unfortunately, can only be verified over time...

The feeling of novelty can only be beneficial.

Returns are the responsibility of BED REPUBLIC under the 60-night trial guarantee.

Returns are at your expense - outside/after the 60-night guarantee, but also for all products not eligible for the 60-night trial guarantee.

Beyond this period, we do not accept returns for hygiene reasons after this period.

If purchased through a reseller, the seller's terms and conditions apply, and we do not provide any reseller with the return conditions present on our BED REPUBLIC website.

By default, for all returns not guaranteed by the 60-night trial guarantee, the legal period of the right of withdrawal applies (14 days), the return costs of which are your responsibility.

ABSOLUTELY NOT!

An open mattress is much more expensive to return!

Bed linen or bath linen are considered “used” and therefore cannot be recovered if they have been opened and used.

If in doubt, do not open, if necessary contact us (optional if necessary), and prefer to return it to our facilities in its original packaging, UNOPENED.

48h express delivery and quality often do not go together. If you want quality, freshness and price, you have to be a little patient.

This is how the luxury industry works: you place an order, then you receive it once it is made.

Between 1 to 5 weeks, depending on your order, your country and delivery area.

We are on an average lead time of around 2-3 weeks.

All this is indicated in your basket, before confirming your order.

YES, it all depends on what you call long...

Between 1 to 5 weeks, it depends on your order: this is indicated when you place your order.

You will receive:

An order confirmation email

A shipping confirmation email with a tracking number for your order – long after your first order confirmation email.

An email containing your invoice.

So between these two emails of confirmation and sending of order, panic!!! no more news!!! they forgot me!!! well no, know that we do not forget anyone…

Because Important point: nothing seems to happen between the time of the order and the delivery, this is normal because WE WORK to make and ship your product. If it can reassure you, send us an email, we will answer you ... but know that we do not forget any order.

Ps: The comments of "it's long" or "it's normal that it takes so long" - YES, BED REPUBLIC if you haven't understood, it's a bit like choosing a real restaurant with a promising and passionate chef... or fast food. Well, BED REPUBLIC is not fast food, or fast fashion HOME that delivers in 15 minutes flat.

We already know, you don't like problems, it's the same for us, we hate it.

But as your friend said, that's life. And problems - unfortunately - can exist, even if at BED REPUBLIC, we do everything to ensure that there are none!

To say that there never are any would be lying to you (even if we would like to): since 2022 we have had a problem rate of around 0.62% of orders placed... so not much.

It is this 0.62% that our logistics, purchasing, after-sales service, management team... in short, everyone, tries to reduce on a daily basis.

And then you just have to look at our customer opinions:

So you and we have to do our best to avoid having any.

Don’t panic, this could be completely normal.

Indeed, depending on the size and your products, but also its place of shipment, each of the elements of your order may be delivered by different carriers.

Transporting a 50kg box spring is not the same as delivering a lightweight feather pillow.

They are not the same people, not the same teams, not the same carrier, not the same vehicles (and also not the same biscuits).

Example of the most common case is: I received my box spring but not my mattress.

This is NORMAL! Each of these products will be delivered by different companies and delivery systems.

Another example: I just received a duvet and pillow, where is my box spring?

So to explain it to you better in pictures:

Try to imagine your postman on a bicycle, who is going to deliver a pillow in his very light package...

So your long-awaited box spring, it's certain that he's not going to fit on his luggage rack...

It will be another company, with a big truck and two people who will come and deliver it to you.

Do you see it better now?

NO.

And it is important to respect it.

First you must contact your reseller, we cannot "contractually" communicate with you directly.

We don't even have your information, we don't actually know you - NOT -... so it's hard to help you...

And this applies to all types of problems: delivery, quality, after-sales service, etc.

If this is the case, contact your reseller who will be your sole point of contact.

Our team will probably do what is necessary (with the reseller, not with you) to resolve your problem.

Above all, BEFORE opening a rolled compressed mattress, check CAREFULLY that everything is ok.

Because once the compressed rolled mattress is opened (and decompressed), it is much more difficult to manage this product, logistically speaking.

So (and this is IMPERATIVE again):

A mattress is not the latest sweater in size M or L that I try to see. Beyond even hygiene, it is extremely complex to treat it logistically speaking an open and decompressed mattress.

• The size (which is important here): Check carefully before ordering, but also at the time of delivery, that your bed is the exact size of the mattress ordered.
• The size (which is once again important here): Check the label carefully to make sure that the size indicated is the one ordered.
• Be sure to remove any other mattresses from the bed or box spring.
• When ordering a bedding set, make sure that the box spring is the same size as the mattress, and vice versa.

We repeat because it is mandatory upon delivery: once opened, the mattress will be much more complex and expensive to manage logistically speaking.

This can lead to very high transport management costs.

Our deliveries are to the doorstep - at the bottom of the building.

No delivery upstairs or with installation, except specific request and validated with our sales department.

• Metropolitan France
• Belgium
• Luxembourg
• The Netherlands,
• Italy,
• Spain,
• Germany,
• Portugal,
• Austria,
• Poland
• The Czech Republic.

Additional shipping charges will apply for the following countries:

• Switzerland
• Monaco

Additional shipping costs may be applied for specific delivery areas, peninsular areas and giving rise to additional transport charges, in view of access difficulties known and recognised by the carriers (peninsular islands of certain countries, specific areas, etc.).

Attached is the list of areas considered specific, countries where delivery is accepted:

• France - DOM
• France - Corsica
• France - Specific islands (Aix island, Oléron island, etc.)
• France: specific postal codes.
• Spain – Balearic Islands
• Spain - Canary Islands
• Spain - Ceuta/Melilla
• Portugal – Madeira Islands
• Portugal – Azores Islands
• Italy – Sicily Islands
• Italy – Sardinia Islands
• Germany – specific postal codes
• Netherlands – specific postal codes.
• Swiss

The precise list of postal codes by country can be found at the end of the T&Cs in the appendix.

ABSOLUTELY NOT!

An open mattress is much more expensive to return!

Bed linen or bath linen are considered “used” and therefore cannot be recovered if they have been opened and used.

If in doubt, do not open, if necessary contact us (optional if necessary), and prefer to return it to our facilities in its original packaging, UNOPENED.

YES,

By default, our delivery is to the door.

Premium delivery to the floor or room of your choice. This is optional and involves an additional cost for this service, which will be established by specific quote, after study of the case.

To do this, please contact our customer service help@bedrepublic.fr who will study your request.

NO.

And it is important to respect it.

First you must contact your reseller, we cannot "contractually" communicate with you directly.

We don't even have your information, we don't actually know you - NOT -... so it's hard to help you...

And this applies to all types of problems: delivery, quality, after-sales service, etc.

If this is the case, contact your reseller who will be your sole point of contact.

Our team will probably do what is necessary (with the reseller, not with you) to resolve your problem.

What do you think we're going to tell you? Of course NO, it's not a good idea!

And it's also not a good idea to shout from the rooftops, to post reviews... that you don't have any information about your order: we know perfectly well how to respond to emails...

This will only block your order... and since your order is blocked, it will not be sent. And you block the payment, because it is not sent... the snake biting its own behind in fact.

So no, not a good idea.

On the other hand, a good idea is to simply contact us.

Contact :

https://www.bedrepublic.eu/pages/contact-us

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We'll take care of it right away!

Above all, please inform us of this as soon as possible, upon receipt of your purchase, by contacting our Customer Care Service.

The more time passes, the less effective the support will be if a problem is reported late.

In case of a production problem, notify us immediately and without delay!

I purchased your product from a reseller, am I entitled to the same warranty?

- BED REPUBLIC BRAND mattress - only BED REPUBLIC brand and badges.

- All the box springs present on the site.

- All beds present on the site.

- All the headboards present on the site.

Only in Metropolitan France, excluding Corsica.

For any recovery request outside of these areas, special pricing provided by the customer will be invoiced in the event of a request.

Yes and no.

The feeling of novelty, especially in an environment like sleep, can be annoying. Let's not jump to conclusions, wanting to return your product from the first night: if for example our mattresses are firmer than your old mattress, it's normal and it's "better" for your health, and this unfortunately, can only be verified over time...

The feeling of novelty can only be beneficial.

Your product, depending on its condition, is transferred to a specialist in the processing of this type of product, who will then:

- either give it a new life (reconditioning, sale, etc.),

- or transfer it to the waste recovery sector.

We work with the service provider SMARTBACK, a specialist in the recycling of furniture waste, and we are a member of the ECOMAISON eco-organization sector, a non-profit organization, created in December 2011 for the collection and recycling of used furniture. Your product, depending on its condition, is transferred to a specialist in the processing of this type of product, who will then:

- either give it a new life (reconditioning, sale, etc.),

- or transfer it to the waste recovery sector.

We work with the service provider SMARTBACK, a specialist in the recycling of furniture waste, and we are a member of the ECOMAISON eco-organization sector, a non-profit organization created in December 2011 for the collection and recycling of used furniture.

The product

- Must be purchased on the website www.bedrepublic.eu - otherwise the commitment does not apply.

- Must not show any signs of improper use.

- Must be completely clean, without traces and without hygiene defects.

- must be packaged (with protection allowing adequate transport), and made available at the doorstep on the ground floor for collection by you.

You benefit from the legal right of withdrawal of 14 days to renovate the product(s) concerned at your own expense.

For hygiene reasons, returned products must not be used.

Please note that we cannot take back bed linen or bath linen for hygiene reasons if the products are unpacked.

We do not offer a 60-night trial guarantee at retailers.

In this case, the reseller's warranty applies.

By default, the legal warranty of a product is 2 years, whatever the product (European law). So wherever you buy a BED REPUBLIC product, it will be guaranteed for at least 2 years, or more depending on the reseller's policy.

BED REPUBLIC offers its resellers manufacturer warranties ranging from 2 to 5 years maximum (depending on the agreements made with each reseller).

It therefore depends on the commercial and warranty policy of your reseller; we invite you to consult these points with your reseller.

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First of all, you need to:

- Confirm that your purchase was made directly on the website www.leonis-literie.com. If this is not the case, check the conditions with your seller/reseller.

- Check carefully whether you are within the legal period of the right of withdrawal (i.e. 14 days).

Steps:

1. Confirm your order by sending the order number + invoice.

2. Send us an email to our customer service help@bedrepublic.fr

- Purchase invoice

- Label with batch number

- Photos and videos of the product in condition.

- Reason for return (not mandatory but useful).

It goes without saying that a returned product must respect a minimum of cleanliness, without showing any damage.

All of this information will be analyzed to validate acceptance of the return.

Please note that without this analysis previously validated by our customer service before delivery of your product, the product cannot be returned.

Before any return, please IMPERATIVELY inform customer service in advance, for effective follow-up of your request.

Any return without contact or information from customer service cannot be processed and is considered void!

The package(s) must be identified upon return using a label, to be affixed clearly visible on the package (provided by our customer service).

Keep your shipping receipt, and especially ask to receive a delivery notification, which proves that the package will be delivered to our returns department. Any photo and proof of sending is good to take, especially in the event of carrier disputes.

Return costs and ensuring delivery to our warehouse are your responsibility.

The return address is as follows:

RETURN BED REPUBLIC.
GEODIS France express -
283 Rue de la Croix Bougard
59810 LESQUIN
FRANCE
help@bedrepublic.fr

Returns are the responsibility of BED REPUBLIC under the 60-night trial guarantee.

Returns are at your expense - outside/after the 60-night guarantee, but also for all products not eligible for the 60-night trial guarantee.

Beyond this period, we do not accept returns for hygiene reasons after this period.

If purchased through a reseller, the seller's terms and conditions apply, and we do not provide any reseller with the return conditions present on our BED REPUBLIC website.

By default, for all returns not guaranteed by the 60-night trial guarantee, the legal period of the right of withdrawal applies (14 days), the return costs of which are your responsibility.

When returning an item at your expense, it is STRONGLY recommended, to avoid any carrier dispute, to insure your shipment for at least the value of your order. This will give you the assurance that a package that may hypothetically be lost, can be valued at its value.

Good to know: default insurance exists, governed by the transport code: in the event of loss, the default transport insurance reimburses approximately €6-10 per kilogram (given as an example, may vary depending on the type of shipment, goods and carrier, etc.).

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When confirming your order (paid in full), contact our customer service at help@bedrepublic.fr. It will be necessary to provide several elements in advance to confirm that your return is possible.

- Similar item to your purchase: you buy a 2-person mattress, we will take back a 2-person mattress...

- Article with characteristics of dimensions greater than 30kg and with a development of at least 200cm.

Below, we invite you to deposit your products in specialized collection bins or at a recycling center.

Absolutely not!

And if you don't want to keep it, we recommend:

- Sell your item! There is always someone who will be interested...

- Give it: and it is a gesture for someone who will surely need it.

- Donate it to an association: And that's an even better gesture! Associations such as EMAUS come and collect furniture from you directly, provided it is in a state of reuse.

Only in Metropolitan France, excluding Corsica.

For any request for recovery outside of these areas, a special charge payable by the customer will be invoiced in the event of a request.

No, unfortunately.

The 1 for 1 takeover implies a definitive and irrevocable donation.

And this even in the event of a subsequent order cancellation...

First of all, when confirming your order, you must:

1. once your order has been accepted, inform our customer service that you want a 1 for 1 return.

2. Provide by email to our customer service help@bedrepublic.fr the characteristics (nature, weight, dimensions, etc.) of the product to be returned + your order reference.

Please note that without this analysis previously validated by our customer service before delivery of your product, the return cannot be made.

NO.

A specialized company will take care of this step, at least 15 days after receipt of your order.

We use the service provider SMART BACK, which has the logistics and skills to recover and recycle your old furniture or bedding.

Yes, otherwise we will not be able to carry out the recovery.

- empty all objects or additional items.

- Pack the product carefully, protect it, to facilitate transport.

- prepare the furniture or bedding at the doorstep, in front of your home for collection.

A product that does not meet these conditions will be refused, and your return benefit will be canceled.

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If you are ordering from a third party (resellers, etc.), please contact the reseller directly.

Any request, even for simple information, must go through the reseller, we will not respond to requests directly.

YES, it all depends on what you call long...

Between 1 to 5 weeks, it depends on your order: this is indicated when you place your order.

You will receive:

An order confirmation email

A shipping confirmation email with a tracking number for your order – long after your first order confirmation email.

An email containing your invoice.

So between these two emails of confirmation and sending of order, panic!!! no more news!!! they forgot me!!! well no, know that we do not forget anyone…

Because Important point: nothing seems to happen between the time of the order and the delivery, this is normal because WE WORK to make and ship your product. If it can reassure you, send us an email, we will answer you ... but know that we do not forget any order.

Ps: The comments of "it's long" or "it's normal that it takes so long" - YES, BED REPUBLIC if you haven't understood, it's a bit like choosing a real restaurant with a promising and passionate chef... or fast food. Well, BED REPUBLIC is not fast food, or fast fashion HOME that delivers in 15 minutes flat.