It depends on the carrier assigned to your product, according to the packaging types.

DPD:

Information: Tracking shipment from BED REPUBLIC

How the carrier communicates: sending an SMS, an email. Can contact by phone (not planned but in practice they can do it).

Will he call me by phone or notify me to schedule my appointment: not systematically, only via SMS, email.

Can contact the same day of delivery (hello I'm arriving...) at the discretion of the delivery person.

Delivery type: Door to door.

DPD's PREDICT function informs you of delivery details several times, via SMS and Emails.

Possible contact by telephone can be made on the day of delivery, but it is not guaranteed.

Please note: DPD does not systematically notify you of delivery, especially by telephone. It is up to the delivery people (and their professionalism) to contact you on the same day of your delivery.

DPD is our transport provider for the majority of products with a packaging of less than 30kg and a size of less than 300cm developed packaging (Longest length + (width + height) x2 = must not exceed 300cm.

DPD's goal is to deliver as quickly as possible: once the package has been sent and your tracking has been received, it is very possible that delivery will take place within 2-5 days max (on average 2-3 days).

This carrier is used by BED REPUBLIC for all shipments in Europe. This carrier subcontracts part of these services, and may use different entities depending on the European countries open to sales on our site.

Products concerned:

• Compressed rolled mattresses for 1 person
• Compressed rolled mattresses for 2 people
• Mattress topper
• Pillows
• Duvets/quilts
• Household linen
• Bath linen
• Mattress protection
• Objects for animals

GEODIS/France Express:

Information: Tracking shipment from BED REPUBLIC.

How the carrier communicates: Sending a text message, an email. Can contact by phone to arrange an appointment.

GEODIS has an appointment booking system in advance, which allows you to schedule your delivery.

Will he call me by phone or notify me to schedule my appointment: via SMS, email and by phone.

Can contact the same day of delivery (hello I'm coming...) at the convenience of the delivery person.

Delivery type: Doorstep.

Once you have arranged an appointment with the carrier, please make sure to follow it carefully to ensure your delivery is correct. Failure to arrange an appointment may result in a new shipping charge in the event of a redelivery.

Respecting the time slot is mandatory. Any reservation not respected will result in additional delivery costs (see logistics costs schedule).

Please note: GEODIS imposes a broad time slot (half-day). It is up to the delivery drivers (and their professionalism) to contact you on the same day, or even a few minutes before your delivery, to announce the estimated time of arrival.

GEODIS is our transport service provider for products with a large size, outside the standard courier size of 300cm and 30kg; this carrier manages products with a larger size than simple courier packages.

This carrier is used by BED REPUBLIC for all shipments within Europe. This carrier subcontracts some of its services and may use different entities depending on the European countries that are open to sales on our site.

Products concerned:

• Compressed rolled mattresses for 2 people
• Upholstered or slatted bed bases
• Bed frame
• Open, unrolled, compressed mattresses.
• Bed structures
• Box spring bed structure
• Headboard
• Furniture

Here we are not looking to find out who or what caused the delivery to not take place.

In most cases, the product will be redelivered the following day, or you will be contacted to arrange a new delivery. Also, and generally considered a third phase (if you missed two appointments), the order will be available for collection between 7 and 14 days at a warehouse closest to the delivery location.

So hop hop hop we have to do everything we can to get it back ASAP...

Otherwise? The product is returned to our facilities.

And if so, two choices:

• Refund ?
• Reshipping?

DPD:

A new passage will be made.

If the new delivery does not result in a delivery, the product will be stored in a DPD “depot” or Pick-up point near you.

DPD should have informed you of this, if not: contact us directly here .

Maximum collection time at a collection point or Pick-up point after missed delivery: After 14 days, the product will be returned to its original shipping location. Please do not wait until the 13th day; collection must be done ASAP.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a story you're going to tell me... that's where you should contact us to see what we should do...

• Refund ?
• Reshipping?

Let's avoid getting to this point; it's a lot of work and (unnecessary) expense for everyone. Yes, that's what's been said!

Here we are not looking to find out who or what caused the delivery to not take place.

In most cases, the product will be redelivered the following day, or you will be contacted to arrange a new delivery. Also, and generally considered a third phase (if you missed two appointments), the order will be available for collection between 7 and 14 days at a warehouse closest to the delivery location.

So hop hop hop we have to do everything we can to get it back ASAP...

Otherwise? The product is returned to our facilities.

And if so, two choices:

• Refund ?
• Reshipping?

GEODIS:

Geodis will contact you by telephone.

SMS and email.

In the vast majority of cases, if you have not confirmed your appointment via SMS or email, GEODIS will contact you by telephone.

So unless you're not responding because you're too young to know what a text message is, or you've been in the shower for several days, we invite you to respond, pick up; even if it's from hidden numbers or numbers you don't know (it's probably them).

Either you reschedule a delivery (please note, additional charges will apply), or the product will be available at a Pick-up point or we invite you to collect it as soon as possible.

If the product is not delivered, GEODIS France express will store it for 7 days at the nearest depot.

Maximum collection times at a collection point or Pick-up point after missed delivery: After 7 days, the product will be returned to its original shipping location. Please do not wait until the 6th day; collection must be done ASAP.

If the package is returned, it will have traveled the equivalent of several kilometers for nothing. What a story you're going to tell me... that's where you should contact us to see what we should do...

• Refund ?
• Reshipping?

Let's avoid getting to this point; it's a lot of work and (unnecessary) expense for everyone. Yes, that's what's been said!

We already know, you don't like problems, it's the same for us, we hate it.

But as your ancestors used to say, that's life. And problems - unfortunately - can exist, even if at BED REPUBLIC, we do everything to ensure they don't!

To say that there are never any would be lying to you (even if we would like to): since 2022 we have had a problem rate of around 0.62% on all orders placed... so not much.

It is this 0.62% that our logistics, purchasing, after-sales service, management team... in short, everyone, tries to reduce on a daily basis.

And then you just have to look at our customer reviews.

So you and we have to do our best not to have any.

Don't panic, this could be completely normal.

Indeed, depending on the size of your products, but also on the shipping location, each of the elements of your order may be delivered by different carriers.

Transporting a 50kg box spring is not the same as delivering a lightweight feather pillow.

It's not the same people, not the same teams, not the same carrier, not the same vehicles (and also not the same biscuits).

Example of the most common case is: I received my box spring but not my mattress.

This is NORMAL! Each of these products will be delivered by different companies and delivery systems.

Another example: I only received a duvet and pillow, where is my box spring?

So to explain it to you better in pictures:

Try to imagine your postman on a bicycle, who is actually going to deliver a pillow in his very light package...

So your long-awaited box spring is definitely not going to fit on your luggage rack...

It will be another company, with a big truck and two people who will come and deliver it to you.

Do you visualize better now?

NO.

And it is important to respect it.

First you must contact your reseller, we cannot "contractually" communicate with you directly.

We don't even have your information, we don't actually know you - NOT -... so it's hard to help you...

And this applies to all kinds of problems: delivery, quality, after-sales service, etc.

If this is the case, contact your reseller who will be your sole point of contact.

Our team will probably do what is necessary (with the reseller, not with you) to resolve your problem.

What do you think we're going to tell you? Of course not, it's not a good idea!

And it's also not a good idea to shout from the rooftops, to post reviews... that you don't have any information about your order: we know perfectly well how to respond to emails...

This will only block your order... and since your order is blocked, it won't be shipped. And you're blocking payment because it won't be shipped... the snake biting its own ass, in fact.

So no, not a good idea.

On the other hand, a good idea is to simply contact us.

Contact us !

Above all, BEFORE opening a compressed rolled mattress, check CAREFULLY that everything is OK.

Because once the compressed rolled mattress is opened (and decompressed), it is much more difficult to manage this product, logistically speaking.

So (and this is IMPERATIVE again):

A mattress isn't the latest M or L sweater I try on to see. Beyond hygiene, it's extremely complex to handle an open and uncompressed mattress logistically.

• Size (which is important here): Check carefully before ordering, but also at the time of delivery, that your bed is the exact size of the mattress ordered.
• Size (which is once again important here): Check the label carefully to ensure that the size indicated is the one ordered.
• Carefully remove any other mattresses from the existing bed or box spring.
• When ordering a bedding set, make sure that the box spring is the same size as the mattress, and vice versa.

We repeat this because it is mandatory upon delivery: once opened, the mattress will be much more complex and costly to manage logistically speaking.

This can lead to very high transport management costs.

One product purchased = one product taken back from you, at our expense!

Then, it is revalued/recycled.

We can in fact take back your bulky product (beyond the standard packaging dimensions of 300 cm developed by express courier) for the purchase of a product with a volume and weight characteristic “equivalent” to that of the product purchased.

Any product below these characteristics must be processed by the customer, in a waste disposal center or collection point provided.

This recovery does not take place at the same time as the initial delivery of your product, but later, with an appointment, by a specialized company.

The 1 for 1 recovery is subject to conditions and rules to be respected.

We therefore invite you to consult the general conditions of sale for this, or the returns page.

Click here: Terms and Conditions .

Les conditions logistiques sont souvent trop complexe pour pouvoir livrer certaines zones spécifiques, notamment les iles ou des pays non zone EU comme la Suisse...

Si le produit n'est pas disponible à la livraison sur le site, mais que vous souhaitez avec le plus grand amour nos produits, contactez nous et nous vous ferons un devis spécialisé !