At BED REPUBLIC, we know that a mattress or box spring can't be tamed overnight.
That's why we offer you a 60-night trial period , so you can test your product with complete peace of mind.
Still unsure? Here's everything you need to know about our 60-night trial offer and how to take advantage of it.
What is the 60-night trial offer?
Our program allows you to test certain products in real-life conditions, without pressure. If after a few weeks you decide it's not the right choice for you, we'll arrange a free return and refund you in full.
Which products are affected?
The “ 60-night trial ” offer applies only to customers in mainland France and to the following products:
- Mattresses (eligible models specified on the product sheet).
- Upholstered box springs .
- Headboards .
- Bed frames .
- Boxspring beds .
If your product is not on this list, it is not eligible for this offer.
Why a 60-night trial period?
It takes an average of 15 to 60 days for your body to adjust to a new mattress or box spring. This adjustment time is normal and recommended , as it may feel different from your previous sleeping habits.
Our advice for an optimal test:
- Take your time : don't trust first impressions, let your body get used to it.
- Use your bedding under normal conditions : avoid judging a mattress after just one or two nights.
- Keep the protective cover to avoid any incident that could make the return impossible.
How do I return a product under the 60-night trial?
If, after several weeks of trying, you are not convinced, here is what to do:
Contact our customer service before the end of 60 days following delivery .
Provide the necessary information :
1. Contact our customer service before the end of 60 days following delivery .
2. Provide the necessary information :
- Order number.
- Name and contact details.
- Product concerned.
- Reason for return.
- Photos or videos
3. We schedule a free collection from your home.
4. After checking the returned product , we will refund you within 30 days.
Conditions to be met to benefit from the offer
For your return to be accepted, here are the essential conditions:
The product must not be damaged, stained or damaged .
It must be at the same address as where it was delivered.
It must be ready to be collected at the door when the carrier arrives.
You must respect the appointment slot set for the recovery.
❌ Offer does not apply to products purchased from a third-party retailer . Only purchases made directly from our site are eligible.
What happens to the returned product?
We have an eco-responsible approach: returned products are not thrown away .
They are recycled or revalued via specialized associations and partners.
📞 Need help?
Contact our customer service for any questions!
By email at help@bedrepublic.fr , by phone at +33 (0)7 56 92 00 36 or by filling out our contact form .
FAQs
Which products are eligible for the 60-night trial offer?
The offer only applies to mattresses, box springs, bed frames and headboards purchased in mainland France .
Do I need to keep the original packaging to benefit from the 60-night trial?
No, you can test the product as normal. However, it must be in good condition, clean, and undamaged to be eligible for return.
What happens if I am not satisfied after several weeks?
- Contact our customer service to request a return.
- We organize free collection of the product from your home.
- Reimbursement is made within 30 days after receipt and verification of the product.
Why do I have to wait 15 to 30 days before requesting a return?
It takes time for your body to adjust to new bedding. We recommend waiting at least 15 days before assessing the product's comfort.
Can I exchange my mattress instead of getting a refund?
Yes! If you would like a different model, we can offer you an exchange instead of a refund. Contact our customer service to see the available options.
Can I try out multiple mattresses using the 60-night trial offer?
No, the offer is limited to one return per customer and per product . The goal is to help you choose, not to test several products in succession.
